Blackpoint Support

Ticket Status Created Resolved
#36446 Scheduled Maintenance Notice: November 17-21 New Nov 18, 2025
#36239 Partner Update: M365 Event Ingestion Restored  New Oct 30, 2025
#36236 Partner Notice: Microsoft Outage Impacting M365 Event Ingestion New Oct 29, 2025
#36167 New Blackpoint SOC Contact Numbers — Please Save For Future Use New Oct 20, 2025
#36163 Service Degradation Due to AWS Outage Impacting SOC & Blackpoint Applications New Oct 20, 2025
#36054 Partner Action Required: Agent Rollout Update New Oct 9, 2025
#36017 Partner Notice: Microsoft Delays Impacting M365 Event Ingestion New Oct 7, 2025
#35953 Important Update: Blackpoint Agent Update New Sep 30, 2025
#35524 Maintenance Complete: SNAP Database Upgrade Successful Resolved Aug 27, 2025 Aug 28, 2025
#35516 Reminder: SNAP Database Maintenance Begins Tonight at 9:00 PM EST  Resolved Aug 26, 2025 Aug 28, 2025
#35503 Upcoming System Maintenance – SNAP Database Upgrade on August 26 Resolved Aug 25, 2025 Aug 28, 2025
#35352 Upcoming System Maintenance – SNAP Database Upgrade on August 14 Resolved Aug 12, 2025 Aug 13, 2025
#35171 Partner Notice: Update on Microsoft 365 Integration Notification Resolved Jul 29, 2025 Aug 5, 2025
#34596 The latest Blackpoint Cyber resources, now consolidated Resolved May 22, 2025 May 30, 2025
#34336 Final Reminder: Standardized Email Notifications Go Live April 29 Resolved Apr 23, 2025 Apr 30, 2025
#34252 Reminder: Email Notification Updates Coming April 29 Resolved Apr 18, 2025 Apr 30, 2025
#34201 Update: Adjustments to Standardized Email Notifications  Resolved Apr 16, 2025 Apr 30, 2025
#34087 Q1 2025 Product Updates Resolved Apr 10, 2025 Apr 30, 2025
#32970 Automatic reply: You have been invited to create your Customer Portal Login from Artichoke Consulting Resolved Feb 28, 2025 Apr 30, 2025
#32969 Partner Notice: Temporary Phone System Issue Resolved Feb 28, 2025 Feb 28, 2025