#36163 Service Degradation Due to AWS Outage Impacting SOC & Blackpoint Applications

New Created Oct 20, 2025, 6:42 PM

System (internal) Oct 20, 2025, 6:42 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/35670865/convert

Check-in (internal) Oct 20, 2025, 6:42 PM

Service Degradation Due to AWS Outage Impacting SOC & Blackpoint Applications
Some systems are temporarily impacted due to an AWS outage. Our teams are actively monitoring the situation.

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Dear valued partner,

We want to make you aware that we are currently experiencing service degradation due to a widespread [AWS outage](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VVtRB6812rxKW7QJYyZ5C6dClW5NMkyh5DVmmdN78LwvT3qn9qW95jsWP6lZ3m7W48mkMp976XFxW1xWmnn5xLXDrW5-PwGd6bXTQfW3rksp-4khwJnN1KgJpBD4zVCW3FzDtZ3r3P-jW931jWd6dmgxYVk42Br4_mQ3FN1xVCHF4Ml19W4vRFbf92-zh7W2xT4k52LwcX5W6xrxQb92KskwVv2fFC2ltN2tW9jmRZY5c1r3jW7rWG-R32Yz9rW4TmVWR3KVD71W3T6KWm99PsbrW6XnPVV3b9klwV3g16j1yGX4qW1bzkP47B5LL5W6f5SM05pGhdlW5SCJgP1q6qVJW4wGMQB4LbHKMW2vSCp51n0FN0W56Ct4d1XVKPpN3qqBcCzPPP1W6Ck9yj5t2hMbW6z4WFR61g42_W2mvJFM5PCF0yW1WsWbK6VS0K7f6gygYH04). This issue is impacting our internal systems and several third-party systems, including our phone services, portal access, and select operational features. No action is required.

During this time, we’ll be using email as our primary method of communication to ensure continuity of support and responsiveness. Our teams are actively working with AWS and closely monitoring the situation. We will provide updates as more information becomes available or once service is fully restored.

If you have questions, we’re here to help. For support or product issues, please reach out to Support at [email protected]. For security concerns, please reach out to the Security Operations Center (SOC) at [[email protected].](mailto:[email protected])

Thank you for your continued partnership and trust in Blackpoint Cyber.

The Blackpoint Cyber Team

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