#36167 New Blackpoint SOC Contact Numbers — Please Save For Future Use

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New Blackpoint SOC Contact Numbers — Please Save For Future Use
Service has been restored and new SOC contact numbers are now available.

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Dear valued partner,

We’re pleased to share that all services impacted by the recent AWS outage have been fully restored. Our systems and operations are back to normal, and our teams continue to monitor for stability to ensure uninterrupted service.

As part of our ongoing efforts to strengthen communication resilience following today’s AWS-related outage, the Blackpoint SOC has established additional contact numbers to ensure we can always connect with you, even in the event of a third-party service disruption.

Your primary SOC contact numbers remain the same, and you should continue to call and expect calls from these primary numbers:

- 410-203-1604 EXT 8 – Primary Blackpoint SOC number
- 443-457-2327 – Primary Blackpoint SOC outbound number

In addition, the following new SOC phone numbers have been added and should be saved to your contact list or approved numbers to ensure timely communication from our team when it matters most.

- 443-998-2110 EXT 8 – Secondary Blackpoint SOC number
- 443-998-2110 – Secondary Blackpoint SOC outbound number
- 833-866-8750 – Additional Blackpoint SOC outbound number
- 833-566-6601 – Additional Blackpoint SOC outbound number

At Blackpoint Cyber, protecting our partners goes beyond securing systems. It includes maintaining reliable, always-on communication. These updates are part of our ongoing commitment to delivering support and protection without interruption.

If you have questions, we’re here to help. For support or product issues, please reach out to Support at [email protected]. For security concerns, please reach out to the Security Operations Center (SOC) at [[email protected].](mailto:[email protected])

Thank you for your continued partnership and trust in Blackpoint Cyber.

The Blackpoint Cyber Team

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