← Customer 33366476

#34201 Update: Adjustments to Standardized Email Notifications 

Resolved Created Apr 16, 2025, 4:03 PM Resolved Apr 30, 2025, 9:40 PM
System (internal) Apr 16, 2025, 4:03 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/31846853/convert
Check-in (internal) Apr 16, 2025, 4:03 PM 
Update: Adjustments to Standardized Email Notifications
Refinements to email notifications based on partner feedback

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Dear valued partner,

On March 3, we announced that Blackpoint would be standardizing email notifications to improve clarity and integration with your PSA systems. After reviewing partner feedback and conducting additional testing, we are making the following refinements, which will take effect on April 29:

- The customer name will now appear at the beginning of the subject line to improve readability and compatibility with PSA systems.
- The username will be added to notifications where relevant for better context.
- “No ticket” will be removed from notifications that do not include a ticket, addressing character limitations.
- “No action” will be removed from notifications that do not require an action.

These updates will ensure greater consistency while keeping notifications easy to parse.

What You Need to Do
The updated email templates will be applied automatically starting April 29. However, if you use parsing rules, please ensure they are reviewed and updated by that date to reflect the new template format.

If you have any questions, please reach out to our support team at [email protected].

Thank you for your partnership!

—The Blackpoint Cyber Team

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[email protected] (internal) Apr 30, 2025, 9:40 PM 
Edits made via Bulk Update Tool - see change log for this timestamp