#34252 Reminder: Email Notification Updates Coming April 29

Resolved Created Apr 18, 2025, 2:36 PM Resolved Apr 30, 2025, 9:40 PM

System (internal) Apr 18, 2025, 2:36 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/31887725/convert

Check-in (internal) Apr 18, 2025, 2:36 PM

Reminder: Email Notification Updates Coming April 29
Upcoming refinements to improve email notification clarity

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Dear valued partner,

As a reminder, Blackpoint will be rolling out standardized email notifications on April 29 to enhance clarity and integration with your PSA systems. Based on partner feedback, we’ve made a few refinements to the format:

- Customer name will now appear at the beginning of the subject line to improve compatibility with PSA systems.
- Username will be included in notifications where relevant.
- “No ticket” and “No action” will be removed from applicable notifications to reduce character limitations.

These changes ensure greater consistency while making notifications more useful for your team.

These updates will take effect automatically on April 29. If you use parsing rules, just make sure to update them by April 29 to reflect the new template format.

For any questions, feel free to contact our support team at [email protected].

Thank you for your continued partnership!

—The Blackpoint Cyber Team

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[email protected] (internal) Apr 30, 2025, 9:40 PM

Edits made via Bulk Update Tool - see change log for this timestamp