#35810 Epson Smart Scan Download

Resolved Created Sep 23, 2025, 3:26 PM Resolved Oct 15, 2025, 12:07 AM

System (internal) Sep 23, 2025, 3:26 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/35091026/convert

Check-in (internal) Sep 23, 2025, 3:26 PM

Hi Peet,

We are trying to install scan smart on my computer. Its not taking my Azure credentials. Is this something you can assist with?

Thanks so much,

Savannah

Artichoke Support - Peet (internal) Sep 23, 2025, 9:24 PM

Savannah,

I'm not seeing any elevation requests for an Epson Install, and I'm not quite sure what you mean by "Its not taking my Azure credentials." Are you talking about a "Save Your User Credentials" window similar to the image below? The user should be filled automatically as FPM\savannah.derrick ...

[embedded image]

customer-reply (internal) Sep 23, 2025, 9:30 PM

Hi Peet,

I am trying to install the same Epson scanning software that Lauren installed on her computer about a month ago. When I click the downloaded file to begin the installation it asks me to enter my Azure password. After clicking ok I attempt again to run the installer but it sends me back to enter my password again. Would you mind talking a look?

[embedded image]

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, September 23, 2025 3:25 PM
To: Savannah Derrick <[email protected]>
Subject: Epson Smart Scan Download (message id: 99687404)

Artichoke Support - Peet (internal) Sep 23, 2025, 9:57 PM

Just noting that we resolved this and I shared the pwd here:

https://start.1password.com/open/i?a=4K7QYWSUERFBFKX4FO2W4D2VFU&v=tbsgrbkp6hh4cgt56qd2go7kha&i=y77hdcvef3fimhkxrs4twfnoxy&h=farranmgmt.1password.com

Cheers.Peet

Ticket Automation (internal) Oct 15, 2025, 12:07 AM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved