#35520 Epson Software Install

Resolved Created Aug 26, 2025, 10:50 PM Resolved Aug 27, 2025, 11:45 PM

System (internal) Aug 26, 2025, 10:50 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/34517004/convert

Check-in (internal) Aug 26, 2025, 10:50 PM

Hi Peet,

Can you help me get this installed please? This is for a new office scanner, and I need it as soon as possible: [Epson WorkForce ES-400 II | Support | Epson US](https://epson.com/Support/Scanners/ES-Series/Epson-WorkForce-ES-400-II/s/SPT_B11B261201?review-filter=Windows+11)

Thank you,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

Artichoke Support - Peet (internal) Aug 26, 2025, 11:10 PM

Please re-run the installer and you should be set to go ...

C:\Users\LaurenHill\Downloads\ES400II_Lite_AM.exe

Cheers.Peet

customer-reply (internal) Aug 26, 2025, 11:13 PM

Hi Peet,

I am trying to run it but I am stuck in an infinite loop of creating a password. Is there something I am doing wrong? It’s prompted me to set up a new password twice now without actually running the installer.

Thank you,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, August 26, 2025 5:10 PM
To: Lauren Hill <[email protected]>
Subject: Epson Software Install (message id: 98710788)

Artichoke Support - Peet (internal) Aug 26, 2025, 11:30 PM

I'm not at all sure what you're describing as I don't have any direct experience with this particular scanner/software. Can you please provide a screen shot?

If this is happening before the installer runs, it's likely the the AutoElevate system asking for your current login password. If you're seeing an interface like below, please enter your current computer/M365 login password for [email protected]:

[embedded image]
Cheers.Peet

customer-reply (internal) Aug 26, 2025, 11:35 PM

I was being an idiot, I didn’t realized the install prompt needed my O365 login. I got it, we are good. Thank you!

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, August 26, 2025 5:31 PM
To: Lauren Hill <[email protected]>
Subject: Epson Software Install (message id: 98710788)

Artichoke Support - Peet (internal) Aug 27, 2025, 11:45 PM

Glad this is lined out.

Let me know if there's anything else you need.

Cheers.Peet