← Customer 30750725

#35382 Reminder: SNAP Database Maintenance Begins Tonight at 9:00 PM EST

Resolved Created Aug 14, 2025, 9:52 PM Resolved Aug 28, 2025, 1:03 AM
System (internal) Aug 14, 2025, 9:52 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/34275289/convert
Check-in (internal) Aug 14, 2025, 9:52 PM
Reminder: SNAP Database Maintenance Begins Tonight at 9:00 PM EST

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Dear valued partner,

This is a reminder that our planned infrastructure upgrade will take place tonight, August 14th at 9:00 PM EDT. This upgrade is essential to improving the performance, stability, and security of the SNAP Portal. This will not affect the Customer Portal, and our SOC will still be able to take actions in the environment.

We expect the maintenance window to close this evening. Our team will be monitoring the process closely to ensure a smooth and swift transition. No action is required and no impact is expected.

We’ll notify you as soon as the upgrade is complete.

For any questions, please reach out to our support team at [email protected].

As always, thank you for your continued partnership,

The Blackpoint Cyber Team

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[email protected] (internal) Aug 28, 2025, 1:03 AM
Edits made via Bulk Update Tool - see change log for this timestamp