#35364 Calendar issues

Resolved Created Aug 13, 2025, 10:52 PM Resolved Oct 15, 2025, 12:06 AM

System (internal) Aug 13, 2025, 10:52 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/34251048/convert

Check-in (internal) Aug 13, 2025, 10:52 PM

Hi Peet,

I am having issues with adding the property managers calendars to mine, any thoughts? At one point I finally got it to work but it disappeared after 1 day lol. I cant figure out the issue.

Thank you,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

customer-reply (internal) Aug 22, 2025, 2:50 PM

I have not seen a response on this yet, are you receiving my support emails? Also, any news on the new desktop?

Thanks Peet,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Liz Scaggs
Sent: Wednesday, August 13, 2025 4:52 PM
To: Artichoke Support - Peet <[email protected]>
Subject: Calendar issues

Hi Peet,

I am having issues with adding the property managers calendars to mine, any thoughts? At one point I finally got it to work but it disappeared after 1 day lol. I cant figure out the issue.

Thank you,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

Artichoke Support - Peet (internal) Aug 22, 2025, 9:45 PM

Sorry I dropped replying about the calendar. Could you please tell me what you're trying to accomplish? Sharing employee calendars? Creating and accessing group shared calendars? Something else? What are the steps you've tried, and what are you experiencing?

Peet

customer-reply (internal) Aug 22, 2025, 9:52 PM

Hi Peet,

The Managers shared their calendars with me and it showed up on my Outlook calendar for a day only. I want to be able to see what they have scheduled etc. Basically like I have with Jim/Mark/Pat. My calendar shows everyone’s meetings etc. I just cant seem to get the managers added to it.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, August 22, 2025 3:45 PM
To: Liz Scaggs <[email protected]>
Subject: Calendar issues (message id: 98204412)

Artichoke Support - Peet (internal) Aug 24, 2025, 6:57 PM

Liz,

I'm not seeing any technical issue with the calendar sharing. Below is a screen shot of calendars that you've subscribed to.

[embedded image]
I don't have a current org chart, so I'm not sure who all you're describing when you say "Managers". The most up to date staff directory that I have is the "FPM Team Members.xls" in this SharePoint: https://farranmgmt.sharepoint.com/sites/fpm

You've mentioned that "it showed up on my Outlook calendar for a day only", but I'm still a bit unclear about what you mean. Could you screenshot what you're seeing ... the entire Outlook Calendar interface with all the calendars on the left-hand side expanded.

If you don't see the calendars, what happens when you try to subscribe to their calendar? Below are screen shots of three ways to open a calendar from the "Calendar" section in Outlook Classic.

[embedded image]

[embedded image]

[embedded image]

Cheers.Peet

customer-reply (internal) Aug 25, 2025, 5:15 PM

Maybe I am doing something wrong but attached is all I can see on my calendar, I do not see Brantley or Lauren (I have not yet had Gladis share hers with me but will).

Thank you,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Sunday, August 24, 2025 12:57 PM
To: Liz Scaggs <[email protected]>
Subject: Calendar issues (message id: 98204412)

customer-reply (internal) Aug 25, 2025, 5:22 PM

Hmm I just got it to work finally.

Thank you,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Sunday, August 24, 2025 12:57 PM
To: Liz Scaggs <[email protected]>
Subject: Calendar issues (message id: 98204412)

Artichoke Support - Peet (internal) Aug 25, 2025, 5:53 PM

Great to hear. Just an FYI. That screen shot was of just the calendars and did not include "the entire Outlook Calendar interface with all the calendars on the left-hand side expanded" so I wouldn't have been able to help with your config.

Regardless I'm glad your Outlook client is configured.

Cheers.Peet

Ticket Automation (internal) Oct 15, 2025, 12:06 AM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved