#35286 CM Email Access

Resolved Created Aug 7, 2025, 5:17 PM Resolved Oct 15, 2025, 12:06 AM

System (internal) Aug 7, 2025, 5:17 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/34123613/convert

Check-in (internal) Aug 7, 2025, 5:17 PM

Good morning,

I am still not receiving emails from [email protected]. Can you please add me to that distro or however I am supposed to receive those emails?

Can we also remove Anna Chrisensen? She is only at The Arc going forward.

Thank you,

Lauren

Artichoke Support - Peet (internal) Aug 7, 2025, 6:41 PM

Lauren,

Looks like you're already in the [email protected] group.

Below is where you access the group in Outlook online and how to change the settings for email handling:

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Below is how to access the mailbox in Outlook Classic:

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I'm unsure what resource you'd like Anna Christensen removed from. She's not in the "Aurora-CommunityManager" group. Was there another resource or group?

Please let me know if there's anything else you may need.

Cheers.Peet

Ticket Automation (internal) Oct 15, 2025, 12:06 AM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved