← Customer 31282330

#35055 FPM-MGMT-Documents

Resolved Created Jul 17, 2025, 8:25 PM Resolved Jul 25, 2025, 7:07 PM
System (internal) Jul 17, 2025, 8:25 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/33691329/convert
Check-in (internal) Jul 17, 2025, 8:25 PM
Hi Peet,

Can you assist Brantley and Gladis with finding the FPM-MGMT-Documents folder on the OneDrive-FPM? They can not seem to see it on their computers.

Thank you!

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807
Artichoke Support - Peet (internal) Jul 17, 2025, 10:17 PM
Gladis,
To check the automatic mapping for FPM-MGMT, could you please restart your computer and log back in? FPM-MGMT should map automatically under the FPM folder in your sidebar. If the folder does not automatically sync within 30 minutes of signing back in, please let me know.

Brantley,
Please start Microsoft OneDrive on your computer (/Applications/OneDrive.app) and sign in with your "[email protected]" account. Navigate to https://farranmgmt.sharepoint.com/sites/fpm-mgmt/ and click "Add shortcut to Onedrive":

[embedded image]
All,
You can see all the SharePoint site you have access to by navigating to https://farranmgmt.sharepoint.com/https://farranmgmt.sharepoint.com/ and clicking the "Click here to view all sites you have access to!" button:
[embedded image]

Please let me know if you have any issue accessing the data in FPM-MGMT.

Thanks.Peet
customer-reply (internal) Jul 18, 2025, 7:36 PM
Hi Peet,

Can you please assist Brantley with the below OneDrive issue? Error code is below.

Thanks!

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Brantley Cooper <[email protected]>
Sent: Friday, July 18, 2025 1:35 PM
To: Liz Scaggs <[email protected]>; Gladis Lares <[email protected]>
Subject: Re: FPM-MGMT-Documents (message id: 97206438)

I cannot get into OneDrive at all

[embedded image]

Brantley Cooper | Property Manager

Aurora Apartment Homes, Farran Property Management

P: (406) 708-4800 | auroragreatfalls.com

From:Liz Scaggs <[email protected]>
Date: Friday, July 18, 2025 at 1:27 PM
To: Gladis Lares <[email protected]>, Brantley Cooper <[email protected]>
Subject: RE: FPM-MGMT-Documents (message id: 97206438)

Perfect, once we here back from Brantley he can start adding all the forms in there for you guys to share so he doesn’t have to email them around anymore. If you have anything you think would be helpful for all three of you use with your day to day please add it also.

Hope you all are having a great Friday!

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Gladis Lares <[email protected]>
Sent: Friday, July 18, 2025 1:24 PM
To: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>
Subject: Re: FPM-MGMT-Documents (message id: 97206438)

Yes, it worked for me!

Gladis Lares

Property Manager

2235 Tschache Lane | Bozeman, MT 59718

p. (406)551-9156| [www.liveavion.com](http://www.liveavion.com/)

[embedded image]

---------------------------------------------------------------

From: Liz Scaggs <[email protected]>
Sent: Friday, July 18, 2025 12:29 PM
To: Brantley Cooper <[email protected]>; Gladis Lares <[email protected]>
Subject: FW: FPM-MGMT-Documents (message id: 97206438)

Did you get this to work?

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, July 17, 2025 4:17 PM
To: [email protected]
Cc: Gladis.lares <[email protected]>; brantley.cooper <[email protected]>; Liz Scaggs <[email protected]>
Subject: FPM-MGMT-Documents (message id: 97206438)
Artichoke Support - Peet (internal) Jul 25, 2025, 7:00 PM
I completely missed the replies here. I'm so sorry, I miss filed the response.

Brantley. access is definitely available via the browser, I hope you've taken advantage of that.

I believe there was a misconfiguration in the FPM Onedrive profile. I've reworked it and the new profile has been installed on your device. Can you please check the connectivity.

Cheers.Peet
customer-reply (internal) Jul 25, 2025, 7:01 PM
Hello!

Thank you for your email. I will be out of office until Tuesday, July 29th with limited access to my emails. If you need immediate assistance, please reach out to Adrianna at [email protected]. Otherwise, I will reach back to you at my earliest convenience.

Thank you!
customer-reply (internal) Jul 25, 2025, 7:03 PM
Thanks, Peet. I was able to access online just fine, and now I can access from my desktop

Brantley Cooper | Property Manager

Aurora Apartment Homes, Farran Property Management

P: (406) 708-4800 | auroragreatfalls.com

From: Artichoke Support - Peet <[email protected]>
Date: Friday, July 25, 2025 at 1:01 PM
To: Liz Scaggs <[email protected]>
Cc: Brantley Cooper <[email protected]>, Liz Scaggs <[email protected]>, Gladis Lares <[email protected]>, Brantley Cooper <[email protected]>
Subject: FPM-MGMT-Documents (message id: 97206438)
Artichoke Support - Peet (internal) Jul 25, 2025, 7:07 PM
That's great!

Cheers.Peet