#34949 Key computer

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Hi Peet,

Please remove protections from the key computer. Gina authorized this last year and it is still causing issues with allowing Dormakaba to provide us the troubleshooting steps we have paid them for. All move ins for today are now on hold because we cannot access the software on the computer.

Brantley Cooper | Property Manager

Aurora Apartment Homes, Farran Property Management

P: (406) 708-4800 | auroragreatfalls.com

Brantley,

Done and done.  The computer (Aurora-Key, 2MO3182J3C) is released from Artichoke Consulting management and the responsibility of AURORA Apartment Homes.

The passwords for the AuroraUser and AuroraAdmin are in 1Password in the shared "Aurora-SysAdmin" vault.

AuroraUser:
https://start.1password.com/open/i?a=4K7QYWSUERFBFKX4FO2W4D2VFU&v=rbc4nfqkqpoqoybavyw4xoukom&i=d6frqs5ydvzsmwmlvhppj7lv2m&h=farranmgmt.1password.com

AuoraAdmin
https://start.1password.com/open/i?a=4K7QYWSUERFBFKX4FO2W4D2VFU&v=rbc4nfqkqpoqoybavyw4xoukom&i=keeqyuqclfviotj3n5oyuet6i4&h=farranmgmt.1password.com

Please let me know when Dormakaba has restored the Community software functionality and I'll remove the rest of the Artichoke Consulting remote access and backup software. Or I can remove the software immediately. It's only installed in case there's anything you need for the transition of management of the computer.

Cheers.Peet

Brantley,

Just checking in here. It doesn't look like Dormakaba support has had a chance to look at the computer. Assuming that the need is pressing, I can work to restore the software for Aurora and remove the final bits of Artichoke software.

Otherwise, I'll keep an eye out for a response here that the software is again functional and that I can move forward removing the remote access and backup software.

Cheers.Peet

They can’t even get the software to connect at all so we have to escalate with them from here

Brantley Cooper | Property Manager

Aurora Apartment Homes, Farran Property Management

P: (406) 708-4800 | auroragreatfalls.com

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, July 7, 2025 2:40:39 PM
To: Brantley Cooper <[email protected]>
Cc: Gina Revelle <[email protected]>
Subject: Key computer (message id: 96692170)

Brantley,

Sounds frustrating. Would you like me to work on the issue for you?

Cheers.Peet

Brantley,

To save you time tomorrow, I fixed the Dormakaba Community server. It's been restored to yesterday's database dump. I would recommend limiting the network firewall access to the Community server. Any computer on the same Wi-Fi network can reach the service via HTTP.

That said, the computer is currently signed in as AuroraUser (the non-administrative user that should be utilized for daily access) and the Community software is loading correctly. Please let me know that you have access and I'll remove any remaining remote access and off-site backup software from the device.

The system is currently configured to dump the COMMUNITY MSSQL Database to the internal drive on the D: partiton. Aurora Apartment Homes should configure a secondary, and an off-site backup.

Cheers.Peet

Thank you, Peet. I was able to make keys this morning

Brantley Cooper | Property Manager

Aurora Apartment Homes, Farran Property Management

P: (406) 708-4800 | auroragreatfalls.com

From: Artichoke Support - Peet <[email protected]>
Date: Monday, July 7, 2025 at 8:25 PM
To: Brantley Cooper <[email protected]>
Cc: Gina Revelle <[email protected]>
Subject: Key computer (message id: 96692170)

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