#34706 Team shift

Resolved Created Jun 6, 2025, 8:35 PM Resolved Oct 15, 2025, 12:06 AM

System (internal) Jun 6, 2025, 8:35 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/32867771/convert

Check-in (internal) Jun 6, 2025, 8:35 PM

Hi Peet,

I am switching Anna to Arc and Mary to Aurora. I am having them take their laptops with them, since all their files are stored on them. Will you be able to switch them? Or how would you like me to go forward? Also, can we get the emails updated, too, please?

Thank you,

Gina Revelle| Regional Property Manager

Farran Property Management

P.O Box 9079

Missoula, MT 59807

P: 406-541-9000 |[email protected]

[embedded image](https://www.farranco.com/)

Artichoke Support - Peet (internal) Jun 9, 2025, 6:42 PM

Gina,

I've swapped their primay email and username as follows (login usernames are BOLD)...

[email protected] -> [email protected] ([email protected] remains as an email alias)
[email protected] -> [email protected] ([email protected] remains as an email alias)

It's not a problem to keep the computers they currently have, but their data should be all on OneDrive (Desktop, Documents and Pictures folders are mapped to OneDrive) and SharePoint (Should be auto-synced in OneDrive for primary site. Anything else should be synced in the browser.

Cheers.Peet

customer-reply (internal) Jun 9, 2025, 6:43 PM

Hello, Thank you for your email. I am traveling with limited access to emails. I will return emails as soon as I can. If you need immediate assistance, please contact Liz Scaggs at [email protected].

Thanks, Gina

Thanks, Gina

customer-reply (internal) Jun 10, 2025, 11:00 PM

HI Peet,

I want to hold off on this for now. We had an emergency, so I need the teams to stay put.

Thank you,

Gina Revelle| Regional Property Manager

Farran Property Management

P.O Box 9079

Missoula, MT 59807

P: 406-541-9000 |[email protected]

[embedded image](https://www.farranco.com/)

---------------------------------------------------------------

From: Artichoke Consulting <[email protected]>
Sent: Friday, June 6, 2025 2:35 PM
To: Gina Revelle <[email protected]>
Subject: Thanks, we got your information: Team shift (message id: 95686298)

Artichoke Support - Peet (internal) Jun 10, 2025, 11:07 PM

Okay, I will unwind the changes for you.

Cheers.Peet

Artichoke Support - Peet (internal) Jun 10, 2025, 11:13 PM

The primary email/username has been restored, and the users retain the new addresses as an alias. They are both part of the aurora and arc groups.
[email protected] [-> [email protected]](mailto:[email protected]) (mailto:[email protected]@auroragreatfalls.com remains as an email alias)
mailto:[email protected]@arcgreatfalls.com [->](mailto:[email protected])[email protected] (mailto:[email protected]:[email protected]@arcgreatfalls.com remains as an email alias)

Cheers.Peet

customer-reply (internal) Jun 10, 2025, 11:20 PM

Thank you, Peet. Brantley's spouse passed away and I just can't move people at the moment.

Thank you,

Gina Revelle| Regional Property Manager

Farran Property Management

P.O Box 9079

Missoula, MT 59807

P: 406-541-9000 |[email protected]

[embedded image](https://www.farranco.com/)

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, June 10, 2025 5:13 PM
To: Gina Revelle <[email protected]>
Cc: Brantley Cooper <[email protected]>
Subject: Team shift (message id: 95686298)

Artichoke Support - Peet (internal) Jun 11, 2025, 8:53 PM

Brantley,

I'm so deeply sorry to hear about your spouse. I hope you can be surrounded by friends and family.

Peet

Ticket Automation (internal) Oct 15, 2025, 12:06 AM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved