#33305 Reminder: Blackpoint Email Notification Updates Take Effect March 21

Resolved Created Mar 14, 2025, 2:37 PM Resolved Apr 30, 2025, 9:40 PM

System (internal) Mar 14, 2025, 2:37 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/31163389/convert

Check-in (internal) Mar 14, 2025, 2:37 PM

Reminder: Blackpoint Email Notification Updates Take Effect March 21
New email formats launch soon—stay informed

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Dear valued partner,

We’re one week away from the launch of Blackpoint’s updated email notification system, going live on March 21. These changes will standardize our alerts into two clear formats, making it easier for you to manage and categorize notifications.

Key Changes:

SOC Notifications for Detection and Response Events

-  Format: [Blackpoint] [Ticket #] [Product] [Alert] [Action Taken] [Customer Name]
-  Example: [Blackpoint] [Ticket #11678] [Cloud Response] [VPN Used with a Mobile User Agent] [Account Locked Out] [Bank.com]

System Notifications for Informational Events

-  Format: [Blackpoint][Ticket][Product][Alert][No Action][Customer]
-  Example: [Blackpoint][No Ticket][Cloud Response][Login from Unapproved Country][No Action][Bank.com]\

This update will help you better categorize and process our notifications in your PSA systems.

If you have any questions, feel free to contact us at [email protected].

Thank you,
The Blackpoint Cyber Team

Blackpoint Cyber, 1099 18th Street, Suite 3050, Denver, Colorado 80202, United States

[Unsubscribe](https://hs-4759974.s.hubspotemail.net/hs/preferences-center/en/direct?data=W2nXS-N30h-LXW47C23t1L8GPXW3R0hSy3dgnjqW43zmj73yWB3RW2sDDKM3ZMwkzW4fQXHT45ymj0W1Qkrf63C0B-HW41DWT_2HPSlNW1VpF3D1LzkbjW2YfZ-_41-67RW2-lFjg4rpCZVW2RwWBH3b3jZMW2MT-6D4tG5mBW3ZDtyz3bbnTZW38zxrt2YgP2XW2Tk9pz236R2qW3VPdTp2xRvYKW3jt_Dq1QcBs2W3by-q93Zvm0vW3XHwRf3LQR7BW2-Lyn138f4r0W30LNN62339v0W20VPwB1QjDDjW49MY9X4hw1l8W4mtQcK2CZ3dNW1N2jg31SzbGrW4cyvQL4cCv9vW2Wwnhg2RKGRQW2p4BN53JGJyzW3R7kgF4cRySBW3DT7xT4kM3JxW2t73Wf1L7p8tW3LJBc31V0Pk5W36m4_J3bhN-BW3z1Lmt3BNJfTW2-9_vG2MR6pyW43W9kj3LNkhdW49CHxP43Qb80W2qSY_M2KPyKjW1BrDsc1ZdXStW3LQq5M2CTZX2W4ksM4H3XKBGcW4tjsFn3JPLw7W1NlvHh21s8K5W4fFMKz3Q-_9sW1Nf3Db3M42cBW3NFtpC1QgYvff36wq2X04&utm_campaign=5642270-2025_Partner_Communications&utm_source=hs_email&utm_medium=email&utm_content=351806219&_hsenc=p2ANqtz-_ftLkBjq73QjHKY3seknahShWrSxWDUqvTmqapi3J7eEnLkjrHdRDcfFUNi2CJMBEWNM_c09M00u41sEzXqps_WkJC-pXkEbVZ-lUuMTN-D8qXItQ&_hsmi=351806219) [Manage preferences](https://hs-4759974.s.hubspotemail.net/hs/preferences-center/en/page?data=W2nXS-N30h-LXW47C23t1L8GPXW3R0hSy3dgnjqW43zmj73yWB3RW2sDDKM3ZMwkzW4fQXHT45ymj0W1Qkrf63C0B-HW41DWT_2HPSlNW1VpF3D1LzkbjW2YfZ-_41-67RW2-lFjg4rpCZVW2RwWBH3b3jZMW2MT-6D4tG5mBW3ZDtyz3bbnTZW38zxrt2YgP2XW2Tk9pz236R2qW3VPdTp2xRvYKW3jt_Dq1QcBs2W3by-q93Zvm0vW3XHwRf3LQR7BW2-Lyn138f4r0W30LNN62339v0W20VPwB1QjDDjW49MY9X4hw1l8W4mtQcK2CZ3dNW1N2jg31SzbGrW4cyvQL4cCv9vW2Wwnhg2RKGRQW2p4BN53JGJyzW3R7kgF4cRySBW3DT7xT4kM3JxW2t73Wf1L7p8tW3LJBc31V0Pk5W36m4_J3bhN-BW3z1Lmt3BNJfTW2-9_vG2MR6pyW43W9kj3LNkhdW49CHxP43Qb80W2qSY_M2KPyKjW1BrDsc1ZdXStW3LQq5M2CTZX2W4ksM4H3XKBGcW4tjsFn3JPLw7W1NlvHh21s8K5W4fFMKz3Q-_9sW1Nf3Db3M42cBW3NFtpC1QgYvff36wq2X04&utm_campaign=5642270-2025_Partner_Communications&utm_source=hs_email&utm_medium=email&utm_content=351806219&_hsenc=p2ANqtz-_ftLkBjq73QjHKY3seknahShWrSxWDUqvTmqapi3J7eEnLkjrHdRDcfFUNi2CJMBEWNM_c09M00u41sEzXqps_WkJC-pXkEbVZ-lUuMTN-D8qXItQ&_hsmi=351806219)
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[email protected] (internal) Apr 30, 2025, 9:40 PM

Edits made via Bulk Update Tool - see change log for this timestamp