#33170 Reminder: Blackpoint Email Notification Updates Take Effect March 2

Resolved Created Mar 7, 2025, 11:32 PM Resolved Apr 30, 2025, 9:40 PM

System (internal) Mar 7, 2025, 11:32 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/31025799/convert

Check-in (internal) Mar 7, 2025, 11:32 PM

Reminder: Blackpoint Email Notification Updates Take Effect March 2
Streamlined email notifications go live soon—here’s what to expect

[embedded image]

Dear valued partner,

Just a reminder that starting March 21, Blackpoint will be standardizing our email notifications into two streamlined formats to improve clarity and make it easier for you to manage alerts. No action is required on your part.

Key Changes:

SOC Notifications for Detection and Response Events

-  Format: [Blackpoint] [Ticket #] [Product] [Alert] [Action Taken] [Customer Name]
-  Example: [Blackpoint] [Ticket #11678] [Cloud Response] [VPN Used with a Mobile User Agent] [Account Locked Out] [Bank.com]

System Notifications for Informational Events

-  Format: [Blackpoint][Ticket][Product][Alert][No Action][Customer]
-  Example: [Blackpoint][No Ticket][Cloud Response][Login from Unapproved Country][No Action][Bank.com]\

This update will help you better categorize and process our notifications in your PSA systems.

If you have any questions, feel free to contact us at [email protected].

Thank you,
The Blackpoint Cyber Team

Blackpoint Cyber, 1099 18th Street, Suite 3050, Denver, Colorado 80202, United States

[Unsubscribe](https://hs-4759974.s.hubspotemail.net/hs/preferences-center/en/direct?data=W2nXS-N30h-RlW38bdJP1QdVqpW2360l72nTB-8W1_tdqw2Yr5WTW2WHZn81Nlv2zW2qPztQ4kNk6mW4pGD6X36fJDqW45RHG53T3PC2W3ddK2J22_Ln3W3858Ky2FY3HwW4r69KP1Bnl9LW1VzKQQ32gwyMW4pt7zl1V9_H2W25llY24cPrRfW2vQ2b81YW_YjW4mCrvW3VGY6LW2xB6Hv4fq8Z7W3_Fv7P2vRdVpW41t64B45pQTWW3d8XtQ328HRwW1LlM0L2Fsg42W2FvLkC3GVyWTW1VbqRq1XsgWKW38cTS_3yXS0ZW1Bm5hf1BvZSzW3LV-4R2Fw88RW21nqrP2KRLx1W347Gwf4rxLYjW1BpCBj1NdKv0W3ZWRWY4hp9zYW1Scv073gd2RnW43N7002CwsvhW3VQtzr2Wfg04W2Myv5y2zwDn7W2RMjlv1ZbRMTW2-d0KP1Z9-SXW1_6qv11_9hPLW34zBVC3Xyy18W1ZpHJ732GMhqW2RknGg3yZ45tW2zDWP02FWt1tW1Q5kWT22RDMHW2RwmZZ41--7PW1ZwRmh38x4j0W1XmMtR3GYr1FW3_TwPh3_sXMhW1ZcgLz2Kz4Jcf45P8FX04&utm_campaign=5642270-2025_Partner_Communications&utm_source=hs_email&utm_medium=email&utm_content=350642834&_hsenc=p2ANqtz-8vCfh7rEPh8FglEmAkA6xWdgyDWEZdE0HIazKoI7HwuG6XsevDUX5hScel_r11-rUmqIf_wkChNZtBXdYkMIsaedHTMsDewQuj5c9SnCuEsZjZADM&_hsmi=350642834) [Manage preferences](https://hs-4759974.s.hubspotemail.net/hs/preferences-center/en/page?data=W2nXS-N30h-RlW38bdJP1QdVqpW2360l72nTB-8W1_tdqw2Yr5WTW2WHZn81Nlv2zW2qPztQ4kNk6mW4pGD6X36fJDqW45RHG53T3PC2W3ddK2J22_Ln3W3858Ky2FY3HwW4r69KP1Bnl9LW1VzKQQ32gwyMW4pt7zl1V9_H2W25llY24cPrRfW2vQ2b81YW_YjW4mCrvW3VGY6LW2xB6Hv4fq8Z7W3_Fv7P2vRdVpW41t64B45pQTWW3d8XtQ328HRwW1LlM0L2Fsg42W2FvLkC3GVyWTW1VbqRq1XsgWKW38cTS_3yXS0ZW1Bm5hf1BvZSzW3LV-4R2Fw88RW21nqrP2KRLx1W347Gwf4rxLYjW1BpCBj1NdKv0W3ZWRWY4hp9zYW1Scv073gd2RnW43N7002CwsvhW3VQtzr2Wfg04W2Myv5y2zwDn7W2RMjlv1ZbRMTW2-d0KP1Z9-SXW1_6qv11_9hPLW34zBVC3Xyy18W1ZpHJ732GMhqW2RknGg3yZ45tW2zDWP02FWt1tW1Q5kWT22RDMHW2RwmZZ41--7PW1ZwRmh38x4j0W1XmMtR3GYr1FW3_TwPh3_sXMhW1ZcgLz2Kz4Jcf45P8FX04&utm_campaign=5642270-2025_Partner_Communications&utm_source=hs_email&utm_medium=email&utm_content=350642834&_hsenc=p2ANqtz-8vCfh7rEPh8FglEmAkA6xWdgyDWEZdE0HIazKoI7HwuG6XsevDUX5hScel_r11-rUmqIf_wkChNZtBXdYkMIsaedHTMsDewQuj5c9SnCuEsZjZADM&_hsmi=350642834)
[embedded image]

[email protected] (internal) Apr 30, 2025, 9:40 PM

Edits made via Bulk Update Tool - see change log for this timestamp