#33061 Partner Notice: Standardized Email Notifications Coming March 21

Resolved Created Mar 3, 2025, 10:37 PM Resolved Apr 30, 2025, 9:34 PM

System (internal) Mar 3, 2025, 10:37 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/30922581/convert

Check-in (internal) Mar 3, 2025, 10:37 PM

Partner Notice: Standardized Email Notifications Coming March 21
Streamlined email templates for easier integration with your systems

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Dear valued partner,

Starting March 21, 2025, Blackpoint will be standardizing our email notifications to improve clarity and make it easier for you to manage alerts in your PSA systems.

What’s Changing?

We are consolidating our email formats into two standardized templates:

-  SOC Notifications for Detection and Response Events
- Format: [Blackpoint] [Ticket #] [Product] [Alert] [Action Taken] [Customer Name]
- Example: [Blackpoint] [Ticket #11678] [Cloud Response] [VPN Used with a Mobile User Agent] [Account Locked Out] [Bank.com]

-  System Notifications for Informational Events
- Format: [Blackpoint][Ticket][Product][Alert][No Action][Customer]
- Example: [Blackpoint][No Ticket][Cloud Response][Login from Unapproved Country][No Action][Bank.com]\

Why the Change?

Over time, our email subject lines have evolved organically, leading to multiple variations that can be difficult to track. This update ensures consistency, helping you efficiently categorize and integrate our notifications into your workflow.

What You Need to Do

No action is required on your end—just be aware that starting March 21, all Blackpoint email notifications will follow these standardized formats.

For any questions, please reach out to our support team at [email protected].

Thank you for your partnership!

—The Blackpoint Cyber Team

Blackpoint Cyber, 1099 18th Street, Suite 3050, Denver, Colorado 80202, United States

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[email protected] (internal) Apr 30, 2025, 9:34 PM

Edits made via Bulk Update Tool - see change log for this timestamp