#32718 Partner Notice: Experience Improvement - Support Ticket Creation

Resolved Created Feb 19, 2025, 5:38 PM Resolved Apr 30, 2025, 9:34 PM

System (internal) Feb 19, 2025, 5:38 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/30653607/convert

Check-in (internal) Feb 19, 2025, 5:38 PM

Partner Notice: Experience Improvement - Support Ticket Creation
Submit support tickets via the support portal for improved experience

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Hello Valued Partners,

On March 4, 2025, Blackpoint will be improving the way we handle support requests.

What’s Changing?

To ensure a smoother experience moving forward, we encourage you to submit your support requests via the Blackpoint Support Center. This will help us assist you more quickly and effectively.

Why the Change?

Our web form ensures we receive all the necessary details right away, reducing back-and-forth emails and getting you the right solution faster than ever! 🚀

What You Need to Do

Starting March 4th, we ask that you submit all new support requests using our web form here: [https://support.blackpointcyber.com/hc/en-us/requests/new](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VWSHsq9jKCr4W3PnYwx2cSfghW97gBTk5sdrc-N95jt7Ccjzb0W50lYqz6lZ3lFW3FwY7b6f-99jVfR7gv78n-nSW3L5X-51fw4FcW31B4xW4Zbzp8W9fkfb07N5dlNW1yYZ9y8g2qntW65bTh23sgWkcW5x7Wbr4v_SB7W1JPzZ73rn4wDW67dCZp2f-_19W1ZxFh47_xg7nW8MFdyH2spwB6W7-f1Fm6TgSHvW3mtj1T9h8-CBM6-9FQVN8HNVnMWRL2lsV_vW1GF9wK410Y61W36mG7N918lcJW8v0r2Q6qzXv4W3SJk2N8LFd5jW8zfCHK5pVd-WW7xPLyQ8W4WJ5W9hCMbp11-R8_W76Pp8b6Fdv4WW8SVSw98NVvXNW45MJDt1lsQgrW2f0mpJ8pbM6RW2LNh_k1HN4ZFW8hlcTP1HDXV-W8sZD534fjk3VW7X3F_p2sdgQ7W4-Lh_q22w1d4W74DxT_1Q2GhCW60tVCQ8jP7wcV1T_W-7lBVTLVQ2wZK4XrHGDW3lTBt722Vv74W7ZbYhH1YXYp9N3468rV69MmBW52ZsJM5PH1_KW3Mm3Kw5LpBsnN7Ms7bMLc6BpW4yJW6-82W4Z9W3Zwkt08KKVYrW6ghwPG2-_7bCW86QZ9n74bj24W4NWGdW13Rd5tW4bDxgL6p3FkwW7-L5_-7jV6HgW39hqbD1grWtmW3y3LlT8vrQ_pW5MZn3y8J1Xl5W5wrBS-3sFKNFW315FKP71znZ0W7pLNY32k5Z_BN4NK5_JJ26vmVJXbJv5TzppxW7dp8V_5D1njSN55PCGq15R2DW1WZJsH1z-66kW82YzvT3tJR8gW6QtdH-4nyXWQVQDv8t79sJlPW6FDLpX3wSGDpW9lc7Vs8_SNChW8-0FPL5x7BhYW8_m9Pc14PDw8W4kzL_j6-mQYzN8zV7KGJFq6zW2zHywW3ChnyFW2dnPhP4f6sRxW6j3q4T2VXjrPW5KwRvx65tZjxVdSr_p6XgS1yW9dwC3p192M55W75z-VR1km07xW99xGHZ7-BKLkW2P7RrY6njP21W82YRkJ95BdqWW1CSTd-7gBRNvf51zCY-04)

Once your ticket is created, you can still communicate with us via e-mail—so follow-ups are just as easy!

Need a Quick Answer?

Check out our knowledge base and guides to see if your issue can be resolved even faster: [https://support.blackpointcyber.com/hc/en-us/](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VWSHsq9jKCr4W3PnYwx2cSfghW97gBTk5sdrc-N95jt9H9l0HRW95kKkH6lZ3n5W3gH1LN6m6JD2W1CGLWm77SC6kVkhsGd4cJdZnW7Cfy2r77bT7hN8p6ZnXWtrC6W5nWp2X1yQ_cQW3blBN023jRPpN2c8WjcmDHz4N72BgdJSqt3cV_YR_B2ncl6WW3D7jCZ2tHM03W2Y4ZNs6NXQZvW2_VtsR4wbbB_W12xbNf5SwZrrW2BCcy05rqzC2W4yVFcB76XX5QVkHWfC1FB7kZW4hmcg71w8C4GW5vh8PW3yWnsHW4kyxyk23hm2jW5s5DT94NFRvzW89RM643Fd_1JW9hg8BJ7BFl4fW6SSv1P42RHfdW16mTYT87LS6vVn2-Fl3dMK7_W5WF6KD42DrLSW6dHZY071ZX8FN7XhwG9sKjZvW97LKx53Dhb3TVxyDLP5dglHcW90BksB94j_KFW8sK9962y1__dW6zrdjv5hg6QSW3nsLT-7J_30ZW8S0Vvh4N7YpCW4R0cTh6BDwbHW6zDLGx2pjZk4W5ggKZH4-CfdbW5wR9Nh5PkGqFW4p2c9p3dh4V0W51VLzg88b_rpW5GtdK-8KHJCFW5VCS1N68k4mDN1MLJ6YmDSTZW1WDR4_5Np5BlW1kRMvF7LZ_mgW1zG1QG6TQ4CGW4vWfdP52GwJrW4RS7sM2NJTGlW7FVddF3mcJlNN5lQ8flDpPV6W4dnVHZ2P9pJPW5gbhcy2pHp5tW2JqSLv7znq9jW6B96mK5Z25LZW6S0tDP727xnXVZWrp11hTCjvW1SNsSg3JvcsWW1dBM6669gv25W2gcwbY9kFLdTW4cFRMj5Cw0YJW23WK1g958wrLVbMv8H8-PkbdW7MHHBz4w6ZFVN7tJyf7fvWxHW2-xgR98rrMjWW2Xmdt13xCQPcW8TPLF5295ppdVLr3cb6PzTgHVpcpNk8Wp_45W4hLlLp6sYbB5VwSbNh1RSn7YW3q_THk2VwGSlM2tTCYWtzp_W96VZfx7BvyZRW2pbRsL6TQsRdW1tFQth2gykHdf7dwJYs04)

Can I still submit a ticket the old way?

Yes, you may continue to submit tickets using [email protected], however for a better experience, we encourage you to use the Blackpoint Support Center.

Sincerely,

Blackpoint Cyber

Blackpoint Cyber, 1099 18th Street, Suite 3050, Denver, Colorado 80202, United States

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[email protected] (internal) Apr 30, 2025, 9:34 PM

Edits made via Bulk Update Tool - see change log for this timestamp