#32579 Arc Maintenance Computer

Resolved Created Feb 14, 2025, 8:37 PM Resolved Oct 15, 2025, 12:07 AM

System (internal) Feb 14, 2025, 8:37 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/30564093/convert

Check-in (internal) Feb 14, 2025, 8:37 PM

Good afternoon, Peet.

When I log into the maintenance laptop with my credentials, I am unable to log into the key system itself. I get the error below. Seth can log in to the maintenance computer with his credentials and the key system but I cannot.

I am using MAGGIE as the username and billyGRUFF for my password.

[embedded image]

Thank you!

Maggie Stenberg
Property Manager
1800 Division Road | Great Falls, MT 59404
p. (406)476-2051 | [www.arcgreatfalls.com](http://www.arcgreatfalls.com/)

Artichoke Support - Peet (internal) Feb 14, 2025, 9:24 PM

I think I may be looking at the wrong device. Is it currently online? What is the serial number? Have you restarted the computer?

Thanks.Peet

customer-reply (internal) Feb 14, 2025, 9:26 PM

Hey Peet, I can run over and log into the computer as it is not open/ logged into right now.

Maggie Stenberg
Property Manager
1800 Division Road | Great Falls, MT 59404
p. (406)476-2051 | [www.arcgreatfalls.com](http://www.arcgreatfalls.com/)

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, February 14, 2025 2:24 PM
To: Maggie Stenberg <[email protected]>
Cc: Gina Revelle <[email protected]>
Subject: Arc Maintenance Computer (message id: 91608531)

customer-reply (internal) Feb 14, 2025, 9:37 PM

[embedded image]

Maggie Stenberg
Property Manager
1800 Division Road | Great Falls, MT 59404
p. (406)476-2051 | [www.arcgreatfalls.com](http://www.arcgreatfalls.com/)

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, February 14, 2025 2:24 PM
To: Maggie Stenberg <[email protected]>
Cc: Gina Revelle <[email protected]>
Subject: Arc Maintenance Computer (message id: 91608531)

Artichoke Support - Peet (internal) Feb 14, 2025, 11:36 PM

Maggie,
After troubleshooting the issue, each user must run the application as an administrator one time before it will function. A non-obvious requirement for a ... unique ... app.

Your account will never need to run it as an administrator again, but if another user logs into the computer, that user will need to right-click on the app and select "Run as Administrator" the first time they run the program.

Any password sent through email is considered insecure and needs to be changed

Here is a secure link to your updated SAMrf "MAGGIE" password: https://share.1password.com/s#1lWi3ORF0YafsUv-MRXvZBmxSq92iPGI4z0iNsgS8bE

Cheers.Peet

customer-reply (internal) Feb 14, 2025, 11:39 PM

Thank you, Peet.

Does Seth have his own login, I believe we have both been using mine for that app only.

Best,

Maggie Stenberg
Property Manager
1800 Division Road | Great Falls, MT 59404
p. (406)476-2051 | [www.arcgreatfalls.com](http://www.arcgreatfalls.com/)

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, February 14, 2025 4:36 PM
To: Maggie Stenberg <[email protected]>
Cc: Gina Revelle <[email protected]>
Subject: Arc Maintenance Computer (message id: 91608531)

Artichoke Support - Peet (internal) Feb 14, 2025, 11:51 PM

I've added Seth to this ticket and created the account SETH in the SAMrf system.

Here is the password that [email protected] can access:

https://share.1password.com/s#mW1KBCR6Jp-euWXuu4TiJOCcTJiOprigr_xPxJsIh8k

Cheers.Peet

Ticket Automation (internal) Oct 15, 2025, 12:07 AM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved