#32167 Key computer

Resolved Created Feb 1, 2025, 6:05 PM Resolved Oct 15, 2025, 5:24 PM

System (internal) Feb 1, 2025, 6:05 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/30256092/convert

Check-in (internal) Feb 1, 2025, 6:05 PM

The key computer is not working again. Dormakaba cannot provide assistance because they cannot get past your protections.

Brantley Cooper | Property Manager

Aurora Apartment Homes, Farran Property Management

P: (406) 708-4800 | auroragreatfalls.com

Artichoke Support - Peet (internal) Feb 1, 2025, 6:41 PM

Brantly,

I know this has been frustrating. But it looks like when the issue occurred today the computer was not restarted. A restart of the computer has cleared the issue each time.

There are no unique protections on the key computer, just that your account is not an admin. There is a tool called AutoElevate on your devices including the key server. If an administrative action needs to happen there's a prompt to request permission to do so. I've not received a request from this computer. Are you and doormakaba not getting the prompt?

Regardless, I've invited [email protected] to AutoElevate and you will be able to approve elevation requests on the app or on https://msp.autoelevate.com .

The key software has been up since the computer was restarted around 11:11 and I can see that you're accessing it currently. Please let me know if you have any issues with the Doormakaba software after a computer restart.

I'll reach out Monday to make sure you are logged into Autoelevate.

Cheers.Peet

customer-reply (internal) Feb 2, 2025, 3:30 AM

Hi Peet,

Gina has authorized in the past to remove your protections from this computer. As far as I am aware this still stands. This computer is only for making keys. We do not access any FPM items from this computer, and if there were to ever be a change in management this computer would stay with the property, not FPM.

I will leave this to Gina to decide the next steps

Best,

Brantley Cooper | Property Manager

Aurora Apartment Homes, Farran Property Management

P: (406) 708-4800 | auroragreatfalls.com

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Saturday, February 1, 2025 11:41:33 AM
To: Brantley Cooper <[email protected]>
Cc: Gina Revelle <[email protected]>
Subject: Key computer (message id: 91152339)

[email protected] (internal) Oct 15, 2025, 5:24 PM

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