#31359 Portal Log In Issue Update: Current Investigations in Progress

Resolved Created Jan 9, 2025, 3:50 AM Resolved Jan 14, 2025, 5:43 PM

System (internal) Jan 9, 2025, 3:50 AM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/29788797/convert

Check-in (internal) Jan 9, 2025, 3:50 AM

Portal Log In Issue Update: Current Investigations in Progress
Updates on Partner Portal access — no action required

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Hello Valued Partners,

We’re writing to inform you about an issue currently under investigation. Please rest assured, no action is required on your part at this time.

Summary of the Situation:

-  Partner Portal Access: Some partners have reported difficulties signing into the Blackpoint Partner Portal. Our team is aware of the issue and working diligently to resolve it as quickly as possible.

It’s important to note that SOC alerts remain unaffected, and all alerts are being processed and actioned without interruption. Resolving the portal login issue is our top priority, and we appreciate your patience and understanding as we work toward a solution.

We will provide a follow-up communication as soon as the issue has been resolved.

Thank you for your continued trust in Blackpoint Cyber.

Sincerely,

Blackpoint Cyber

Blackpoint Cyber, 1099 18th Street, Suite 3050, Denver, Colorado 80202, United States

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