#30380 Partner Notification: Agents reporting as idle

Created from Lead: https://artichoke.shield.syncromsp.com/leads/29155192/convert

Partner Action Required
Blackpoint Engineering is investigating

[View in browser](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VWnBd52yhj58W37649z7D_Rf_VyCbyQ5p7JmdN6-TNZM5nXHsW6N1X8z6lZ3llW4Qz66G3gY9zlW9kYC_52l14H0VWL9v38vZ93SW2NDf0p211hg7W4L33WZ8qcdqQW4wjMYt7vklyMW558Jg31VpClVW869LcZ6G0jCcW7L2vbT6CDbklW3R_zhm2chBK1W1DX99Z5J2RGFW6M8DBN86dvWDN7pfjvScN5j0W8vnrCr1XlNzXW1rSZl55XcG0bW3SCc9C8zpkjFW1Kc8fZ29MbpNW3qqygy1d5-mJW6_fQs85J407jVJKMyc3tH5q7W2lKdRT532nCpW79FYx230pd9PW78wVV-57FWBjW7pYdvf1h92GxW3w20HL8mM-QCW2q2Mqg5hrrsXW2yk-_j5Rr9xNW2JqlxD3y0y45W7SJY7k3gFz5WVf77d19hWMWsW4__PGN2WXtV9W6hHQqq3z-ZcWW27SR4_3gRjpgW86Hpnr5kH2KHW7F_hNy3zXDzSW8JQNT95gXZ5WW9bMDwT5hV65gW6bPg0G1BMYB1f8lBG_z04)

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To our valued partners,

This week, the Blackpoint team identified an issue where agents in the portal were displaying as idle or offline. Please note that this is solely a display issue. Our Security Operations Center (SOC) continues to receive data and alerts from devices and is operating as normal. The engineering team is actively investigating the incident and working to resolve it promptly.

Thank you for your patience and understanding.

Blackpoint Support

[embedded image](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VWnBd52yhj58W37649z7D_Rf_VyCbyQ5p7JmdN6-TN-23qn9gW7lCdLW6lZ3n0W8gTqLb964GzJW5gl5316JdYC8W8CbNg82Xzg7yW2t9pkf7JFjtxW9kZWbh6c7Kk7W237_sM9ctjgZW1-FBnx7F3w3KW56bBLv7rNwv8W2VV5pc2sQmjMW6dhgcJ2D_FrfW7_1qGh44gLmsW9fG5Yv2hxNHvW5P-7hF2yBxWDN6CYlKHVzBYNW7Gr7Wv9dQvRDN7Yxw-SXjSCpW2ptG031Cgc4pW7wLBFJ89SyM8W6D69Lj4Y1c19W8wkW9g5r9pMdN1ws_pbf2DhKW9gc_8B6d4WykW4cPlmV6k867qW23LX0753G5Csf4H3VvC04)

Stay in the know!

[embedded image](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VWnBd52yhj58W37649z7D_Rf_VyCbyQ5p7JmdN6-TN-l3qn9gW7Y8-PT6lZ3pyVZ610q2RWySrW5CZSWC9jHDD6Vp4KH86GJvplW6ynYkk4VBpC_W3fhrR22MQP2ZW8krR8j1ZXK2MW7MfQYd4lDFB4W3kTypp3SZFGHW3BXGjN6ttHy0V5S4H492DZ6YW485BJs5S2twkW7sFwBl4BxZvcW1xwKhN5CdpnJW5D1R9y7zPKDvVjGZzv76nKvpW8M9yW022kfqXN6Z9SV2NPGLcN3Ns10W1xHSqW71V5hF3V0DKVW1w1xtS5Z4YpnW4mnfQ763zKHgW5VFFy63ZJZmcW59s0TG2hXRzgW4rzM8L52QcP1N6wmDMBl4RnLW2D7x8x1Ck2Zjf7zxszR04)
[embedded image](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VWnBd52yhj58W37649z7D_Rf_VyCbyQ5p7JmdN6-TN-l3qn9gW7Y8-PT6lZ3q4W1bX-ys6fN5x6W5y8pbg7248TvW8lCYFM7gcLrbW7YkhYr8MCk3jW8xx3ft2x1hZJW5Hd25v7Tdqz1N85LJ4g5t6c4W4Yfn3Y6MY7N7W6gnXD17hNW-MN1JLLLFlPQq7W4MlW-x1_6LSKW7VlN563_BX29W6DPQtj18nlsQW5316RP6rlmnfW879XSb88QqGYW5WMYxG5j6j4TW7SYH9Z5439dSVDJVC_5_v32YW72fY6b4lh8G9W7Jkk3h88k8f-W47Xcd97jyvtYW21Y0Rc5Wb1TCW3KY11P4wXpY-W5FvJRv2cC_wvW1fYmGV201h_NW85V4zh5gj6vjf52M0hq04)
[embedded image](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VWnBd52yhj58W37649z7D_Rf_VyCbyQ5p7JmdN6-TN-23qn9gW7lCdLW6lZ3phVpYBSv8f-wykW3MRmPk1D5xPqN1Znymr2PYPQW53j8zN6bXfChW8DGxnr7RkWc8W1ZsQ937-n3tQW8qXLSz1nRxwZW8-1s-k4grF7FW5T2n9X4J5SHgW4jQZHY8KqDv_W53fRPT602Z2VW4q_2tv6hw6g3W8QFFd74DddG-W5PHt4545nLb6W3G7QgB8dwNjpW5T0pgg7wYG9NW2kgyT16czx33W67qDJV5zrBTBV3y4Cp2C9Yk2VxDDpy8Rns9FVzXGfd5F12b4W85J1dM7HrY5tW4wX-lK1kQkffT2KT18CQ7bpf24HnqR04)
[embedded image](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VWnBd52yhj58W37649z7D_Rf_VyCbyQ5p7JmdN6-TN-l3qn9gW7Y8-PT6lZ3ngW6qpg0j8PRXj4W86-4745LrJccW1Lvg4N28kks_W37Kfp085f-7XW86MktL3Pn09mW7HPJgj4251ZBW5k0rQP1GjfHrW5C54-Q5k-rD6W8Rk3WZ8Y_J5vW4tqcPC88TVMSW20g_JP85Z0V_W2KsBfX1s-P9GW6fRftx9h_L0JW83zSBk5KvpHgW4K4d_W4tYML5N43dLTs79JZhW3kv5bm5cnPgGW7wPvQF7Z6hsvW1rzM124StkCyW7pMWVv1WbKr_W187fx89bT4XQW2Bww-566YhNTW1jR62_88YvnRW17MkdZ6Xcz77W5RbpFk6Mf619W3D6JVZ7-PSRGf6WYYvd04)

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Edits made via Bulk Update Tool - see change log for this timestamp