#27091 Blackpoint 3rd-Party Phone Service Interruption

Created from Lead: https://artichoke.shield.syncromsp.com/leads/25148323/convert

Blackpoint 3rd-Party Phone Service Interruption
Remediation Update

[View in browser](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VWjDs976Xms-N8HNLLZB0mGCW5q0Twr5dQphsN8SvFFv5nXHsW7lCGcx6lZ3k_V61mkJ5PSMGRW3spmKb7lZhvHW3nzc1g8Jw8BpW5BwghJ6nrWrwN6glfLzrxnYTN2-wNmPLttPPN5DyZqvGVjjRW46M8R95jNwk3W6VRPY03ZWzk0W4t0pqS15tj-FW5CsvnF8LD7DmW7fVydM4_rkGqW62F4Vt9gFZnlW6nfqMy42lQ8VW6BzNN-1RBhHnN23ZwQzyd1R1W8_cDCx6Hz-xVW2h8CrT6p9ZcBW3Mk6mQ62bzzfW3V7rxR33nM_7W14jPcg8FgdTzW1tsRy96Fl1wwN8kPfzCBNvN0W1tZ5ml9bt_3sW75xLJ74bwBvQVWq2n36gPDf6W2zP8VJ4Fl2B5V49zm282y5W8W8G6V0H8fyXvBN2F8XYLHgyT1W1_0r6Y48kfCYW1nxYKW49pwcRW5kPrzD77qzNjW2wMNZM3y6c5RW4DVmt24WSq9PW1Mv67K2DCHbYW8qZtWF7tDtQRW1ny0G260ldcNW3D3TSr17RGNpN4cHdBQhHFl8f3LkkF804)

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Good afternoon,

Blackpoint identified an issue with our third-party phone service today where partners were unable to call into our main line and instead heard an error message stating the number was not in service for approximately two hours between 2-4pm EST.

This situation was escalated immediately and has since been investigated and remediated.

Please note, as always, the SOC is available 24/7 for any security-related concerns at [email protected].

Rest assured that the phone service issue had no implications on our SOC's ability to monitor and protect your environment. We apologize for the inconvenience.

Sincerely,

Blackpoint Cyber

[embedded image](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VWjDs976Xms-N8HNLLZB0mGCW5q0Twr5dQphsN8SvFFv3qn9gW7lCdLW6lZ3lmW7ygjZN90y-byW2x3KzM1qLdzPW2lTb087wfcj6W4QXB4z7gKsz8W2wnJdD2T2D6SW1k9xKD3Qmyh8VDhMp763WpjKW2DfptT42sbZ3W7pd51k4rBNF6W6K8d3K5M05V0W3y7GXV4D6NvbW79LRRF2V-F-YW6jCnlc21qV8RW3LDb_R2_8N8xW3LPxQk9bQZGpW52Bprq8SCbYsW86DrJq1FfQz-W5qsQK89993W5N77QXNBPTN53VBxb701nv1xfVG41VT2QY63WW5Grz8R9b5djPW6Z85l31BrQ3CW2zjhJF35zsQZf3Z4vKH04)

Stay in the know!

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Edits made via Bulk Update Tool - see change log for this timestamp