← Customer 30750725

#26441 macOS Update: Click HERE for working links

Resolved Created Mar 12, 2024, 8:46 PM Resolved Nov 15, 2024, 9:28 PM
System (internal) Mar 12, 2024, 8:46 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/24165294/convert
Check-in (internal) Mar 12, 2024, 8:46 PM
macOS Update: Click HERE for working links

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Hi artichoke.consulting,

We apologize for the broken links in our previous email. Please refer to this email to update your macOS agent with Blackpoint Cyber.

We’re pleased to inform you that a new version of the Blackpoint macOS agent is available. This update includes a signed binary, which will replace the unsigned binary. Due to security restrictions in macOS, Full Disk Access (FDA) is removed when migrating from an unsigned to a signed binary. Additional steps are required to enable the FDA for the Blackpoint macOS agent after migration from an unsigned to a signed binary.

Re-run the Blackpoint macOS agent installation script by following these steps:

- Navigate to the [Blackpoint Portal](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VVDnYd3sjH56W8YFPqd5MX4dqW8pQGPD5bBpqHN84393C3qn9gW7lCdLW6lZ3lTN7p_wFbGXjv9VPsKWs29wKSTW1Gb9hK6X51pZW5v3j7w2WTXcYF6W2jN3KGPfM3prNYgzzJYW8XK5Lt6bpTg1N3ZFmxQMx6hgMnt6VQm1RB-W53sX2h1jV3nSW6_qTcg1RDkvCW87_Xw27Y3pl-N50LkYM6qgnKW6TpLVl8qFQrnW7tqZtX6KVH8LW8rjfYN2MwNqGW6_trrh4sx11kW714PBT7P4pVWVFm40D7J0dNDD1Xt_9_SFDW1nCHwy88sgplVTMStq5dnm04N60b-PD48C5DW7sv0Jz4WjXwVf50K9mb04) and select the customer that requires the macOS agent update.
- Select “Install & Deploy” from the menu and download the macOS setup script.
- Run the Blackpoint macOS agent setup script on all macOS devices for the customer.
- Enable Full Disk Access for the Blackpoint macOS agent:

-
- Due to security restrictions in the Apple Operating System, options to enable FDA in macOS are limited. FDA can be granted manually or using Mobile Device Management (MDM). We’ve prepared Support articles for our partners with steps on how to enable FDA for Blackpoint applications.
- [Enable FDA Manually](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VVDnYd3sjH56W8YFPqd5MX4dqW8pQGPD5bBpqHN84393C3qn9gW7lCdLW6lZ3pMW2v6LwD2rSdLKW5tSvjh904xhbW7XgRY-1_lvryN4Hvmrq11GBgN2YlvJVkbwC1W64jP-c5KkfGzW4cJCZK2rYhgnW5YB7sm4T1BpnW875NMg4Dl93kN60-8wC5jhDQW4ydL_s1Qd-b4W15Nncg3LyMY8W3FHXgk7ggLwBW989BPN3P9-_QW2NBnb_2gV-QTW7qJsJH6W3MbQW7Km79y7K2N5qW5GrT-z2NzTdlW4zH-5w7D2JNGW7QNG133ByBQwN2cJMK5yPR_2N81QP8qVTC9BW4P5wW51M_HQXW6bf39g22GJZrf1mGpC-04)
- [Enable FDA with MDM](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VVDnYd3sjH56W8YFPqd5MX4dqW8pQGPD5bBpqHN84393C3qn9gW7lCdLW6lZ3ngW4W1Mvd3-DgjKW3Zn5SV4x-gQsW5NtGzx5VtRPHW2klBwP4h8Y-DW4zQk8247KBV1W3GgtZX2rglpCW87xwHS1VbSJzW6xBfX867B171W1zyJWC96GnSwW1yL_Dx18Ry8gW8D8Dqx90M-VtN4Y-7GvLqCh5W3VL9Fz3kJX0bW9kGRY-429RpkW4VNWNB6R1NmyW5m3fKK8__xQnVgTc561FZ3F5W2jGFwT1tpNs-W16p-jC3k6t-sW7N9gzF7VKr35W3mxR_13YHhPQW6wxry445VM0cW8ZgHLK4wHX3jVPgnrm8K6sR9f6tCJ8d04)

It’s crucial to note that this update necessitates FDA to ensure the Blackpoint agent functions correctly and has the necessary system permissions.

If you have any questions about FDA for the Blackpoint applications on macOS, simply reply to this email or call us at +1-410-203-1604.

Sincerely,

Blackpoint's Technical Support Team

[embedded image](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VVDnYd3sjH56W8YFPqd5MX4dqW8pQGPD5bBpqHN84393C3qn9gW7lCdLW6lZ3m5V-pvtM7sx4xtW611J2Z1LDMChW5_nhxf76j4kCW2s4w8r1rpN6mW3WZ_x381RSn6N7mR-kLctj5wVC4PLH26ypfxW2v61fs6Wz7MqW8cVjSt7qJwGFW8hhkm12mgqfxW5gl4Y52hYLlWW2Ln2GN2yXM33M8BBgmrj-CNVJsxTH3Z-dPmW6FhcQ_2m53XbW7MG1gV5KN920V7g3mK4ybdDrW5pxSzs3DKlJFN5s8gv0105RhVhr8CC944MgyW8dpblX1wbKJzW30gwwx8W0gSkW7ywBGX3gBNqtW1Wxc3M3-JJ6bf3ZwNmF04)

Stay in the know!

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[email protected] (internal) Nov 15, 2024, 9:28 PM
Edits made via Bulk Update Tool - see change log for this timestamp