#37648 Arc Internet Issues

Customer Reply Created Mar 25, 2026, 6:51 PM

Check-in (internal) Mar 25, 2026, 6:51 PM

Hi Peet,

This will be a longer one so hang with me. We have an ongoing and serious issue with Arc’s internet, across the property and also in the office. We get constant complaints and we experience constant and very impactful issues trying to run the business. The connection lapses when we are online and changes we make don’t save. We are on the phone with someone and the call drops. We are on a Teams call and everything freezes. Sometimes the internet goes down for minutes at a time and we cannot receive any calls or do any work, period. Luxer goes offline and residents cannot pick up packages.

We have been documenting these issues and we are working to be able to get out of our contract with WhiteSky.

My question for you is, would you be willing to help me set up a network monitor on one of these extra devices that we have now that Brantley and Anna are not here? We did this one time at Westport when we had an ISP gaslighting us saying that service at the property was fine, and it was, in fact, NOT fine. One of our IT guys set up a little thing on a workstation that would ping the network and log whatever he had it logging so we had the data to show the ISP regarding the connection, speed and latency issues.

Ideally we would be able to use this data to get WhiteSky to come fix all the issues, but if needed, our lawyers could use it to help us get out of the contract and shift over to VisionNet.

Let me know what you think,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800