#37374 Aurora Key System SECURITY

Customer Reply Created Feb 27, 2026, 7:45 PM

System (internal) Feb 27, 2026, 7:45 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/40116282/convert

Check-in (internal) Feb 27, 2026, 7:45 PM

Hi Peet,

Two days in a row I have had team members at Aurora have their keys cancelled. We had a big fiasco this morning where we had team members at one property helping at Arc, and the team still at Aurora had their keys cancelled and could not get into the office. This is the second time this week it has happened. My own key was reprogrammed on Monday, but it was deactivated again this morning.

The team knows how to correctly program keys, and I was there when we re-programmed all the superusers. It was done correctly.

Can you please do a security audit on the key system platform and computer, and make sure Brantley’s login is deactivated (for the computer plus Dormakaba) and that there is no remote desktop access or anything along those lines?

We have never had these access issues with this system before, and I want to make sure we are squared away on the security side of things before diving into a potential deeper issue.

Thank you so much,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

customer-reply (internal) Mar 3, 2026, 9:28 PM

Checking in to see if this has been looked into.

Keep me posted please,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Lauren Hill <[email protected]>
Sent: Friday, February 27, 2026 12:45 PM
To: Artichoke Support - Peet <[email protected]>
Cc: Liz Scaggs <[email protected]>
Subject: Aurora Key System SECURITY
Importance: High

Hi Peet,

Two days in a row I have had team members at Aurora have their keys cancelled. We had a big fiasco this morning where we had team members at one property helping at Arc, and the team still at Aurora had their keys cancelled and could not get into the office. This is the second time this week it has happened. My own key was reprogrammed on Monday, but it was deactivated again this morning.

The team knows how to correctly program keys, and I was there when we re-programmed all the superusers. It was done correctly.

Can you please do a security audit on the key system platform and computer, and make sure Brantley’s login is deactivated (for the computer plus Dormakaba) and that there is no remote desktop access or anything along those lines?

We have never had these access issues with this system before, and I want to make sure we are squared away on the security side of things before diving into a potential deeper issue.

Thank you so much,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800