← Customer 31282330

#37290 Screensharing during recording

Resolved Created Feb 19, 2026, 9:23 PM Resolved Mar 2, 2026, 8:10 PM
System (internal) Feb 19, 2026, 9:23 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/39890477/convert
Check-in (internal) Feb 19, 2026, 9:23 PM 
When trying to share my screen during a recorded meeting on Google I received an error that I could not share my screen while it was being recorded. Please make necessary adjustments to allow

Brantley Cooper | Licensed Property Manager

Arc Apartment Homes, Farran Property Management

P: (406) 476-2051 | arcgreatfalls.com
Artichoke Support - Peet (internal) Feb 23, 2026, 7:42 PM 
Brantley,

I might need a bit more inforation here. At first blush this sounds like an expected limitation. That is the app that is recording your screen cannot also share the screen durring the recording. It could also be an Apple Privacy & Security issue, but that warning message would not diescribe the issue as "cannot share while recording". It would be more like the image below, and the required bit of information here would be which "Applicaiton.app" is asking to record your screen.

[embedded image]

Do you have the full warning message?

What application are you using to record your screen? What application are you using to share your screen? If this is a browser-based solution, what browser are you accessing it from?

Thanks.Peet
customer-reply (internal) Feb 23, 2026, 7:43 PM 
Hello,

Thank you for your email! I am currently out of the office and will return on Tuesday, 24 February 2026.

For immediate assistance, please contact Anna at [email protected], stop by the clubhouse, or call (406) 476-2051

Thank you,

Brantley Cooper | Licensed Property Manager

Arc Apartment Homes, Farran Property Management

P: (406) 476-2051 | arcgreatfalls.com
Ticket Automation (internal) Mar 2, 2026, 8:10 PM 
Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved