#37029 Ambiance (ServiceManager.exe) - UAC Authorization Requested

Resolved Created Jan 24, 2026, 10:24 PM Resolved Jan 24, 2026, 10:24 PM

System (internal) Jan 24, 2026, 10:24 PM

Admin Portal Link
https://msp.autoelevate.com/requests/a365b529-86b6-4dc6-8ddf-63922c9f008a

General Information
Company Name: Farran Property Management
Computer Name: AURORA-KEY
Logged In User: AuroraAdmin
Privilege Level: Administrator

App Information
Name: Ambiance
Description: DokaServiceManager
Vendor: dormakaba
Version: 2.2.3.6
Path: C:\Program Files\dormakaba\Community Server\Services\ServiceManager\ServiceManager.exe
File Hash: f1055657aa6286ee38245d9229938faf74c426c92250ea63e33032f45f41b71e

Security Check Information
Publisher Cert Verified? True
Anti-Virus Enabled? True
Anti-Virus Up-To-Date? True
System Restore Enabled? True
Windows Update Enabled? True

Artichoke Support - Peet (internal) Jan 24, 2026, 10:24 PM

Malware Scan: No Matching Scans Listed

Artichoke Support - Peet (internal) Jan 24, 2026, 10:24 PM

Alert notice sent back to workstation. Original source file located, user LAUNCHED app.

Started	Ended	Hours	Notes
—	—	0.00h	Ambiance: DokaServiceManager (C:\Program Files\dormakaba\Community Server\Services\ServiceManager\ServiceManager.exe) was APPROVED by Peet McKinney for this Company.