#36999 Locked Out Of Gate Computer

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Hi Peet,

I have the password for the computer with the gate system. However, I entered it incorrectly and am now locked out.

Please confirm that the password I have for the computer is correct.

rosary SAHARA gaius ding

Thank you,

Savannah Derrick

Assistant Property Manager, Farran Managment

Aurora Apartment Homes (406)-708-4800

[email protected]

Savannah,

First things first, please never send passwords in email. Email is inherently insecure, think of it like writing something on a postcard. Most of the time nobody reads it, but there is nothing stopping anyone along the way from doing so.

That said, the password you listed is no longer valid for the AuroraAdmin account. For day-to-day use, you should be logging in with the AuroraUser account instead. The current password for that account is stored in 1Password and should be used going forward.

I also see that the computer was hard-restarted about an hour ago, just before this ticket came in. It’s very important that this machine is always shut down or restarted cleanly using the Start Menu or the power icon on the login screen. Holding the power button or cutting power can cause issues with the Dormakaba system.

Unfortunately, that appears to be what happened here. The key management system is currently in a failed state. I’ll work on restoring it, but this may require involvement from Dormakaba support. I’ll follow up once I know whether I need to bring them in.

Thanks.Peet

Hi Peet,

Thanks for the support. I did ask Savannah to confirm the password since this property has always had it just written down on a sticky note in there.

Thank you again,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, January 20, 2026 1:16:49 PM
To: Savannah Derrick <[email protected]>
Cc: Lauren Hill <[email protected]>
Subject: Locked Out Of Gate Computer (message id: 104000003)

Lauren and Savannah,

I ran into an issue yesterday and lost contact with the dormakaba key computer during a restart. If it’s stuck on a boot screen or needs a hard restart, please see if it can get back to a login screen and I’ll take a look at it as soon as I drop off the kiddo at school

Cheers.Peet

On Jan 20, 2026, at 1:24 PM, Artichoke Consulting <[email protected]> wrote:

Hi Peet,

Have you had any success with the gate computer? I need to make keys for a move-in tomorrow and I am not sure what password I am supposed to use.

Savannah Derrick

Assistant Property Manager, Farran Managment

Aurora Apartment Homes (406)-708-4800

[email protected]

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, January 21, 2026 7:48 AM
To: Savannah Derrick <[email protected]>
Cc: Lauren Hill <[email protected]>
Subject: Locked Out Of Gate Computer (message id: 104000003)

Hi Peet,

I apologize for the pressure but do you have an update regarding the gate computer?

Savannah Derrick

Assistant Property Manager, Farran Managment

Aurora Apartment Homes (406)-708-4800

[email protected]

From: Savannah Derrick <[email protected]>
Sent: Saturday, January 24, 2026 4:33 PM
To: Savannah Derrick <[email protected]>
Cc: Lauren Hill <[email protected]>
Subject: RE: Locked Out Of Gate Computer (message id: 104000003)

Hi Peet,

I apologize for the pressure but do you have an update regarding the gate computer?

Savannah Derrick

Assistant Property Manager, Farran Managment

Aurora Apartment Homes (406)-708-4800

[email protected]

From: Savannah Derrick
Sent: Saturday, January 24, 2026 1:26 PM
To: Artichoke Support - Peet <[email protected]>
Cc: Lauren Hill <[email protected]>
Subject: RE: Locked Out Of Gate Computer (message id: 104000003)

Hi Peet,

Have you had any success with the gate computer? I need to make keys for a move-in tomorrow and I am not sure what password I am supposed to use.

Savannah Derrick

Assistant Property Manager, Farran Managment

Aurora Apartment Homes (406)-708-4800

[email protected]

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, January 21, 2026 7:48 AM
To: Savannah Derrick <[email protected]>
Cc: Lauren Hill <[email protected]>
Subject: Locked Out Of Gate Computer (message id: 104000003)

Please sign into the computer as your own account with your won password"[email protected]". Please sign into the Dormakaba Community as "savannahderrick".

The password for Dormakaba Commuity is in 1Password in "FPM-Key - savannahderrick" in the "Savannah (Shared)" vault. Your pin for the computer is also in the "FPM-Key - savannahderrick" record. Here's a direct link:

https://start.1password.com/open/i?a=4K7QYWSUERFBFKX4FO2W4D2VFU&v=tbsgrbkp6hh4cgt56qd2go7kha&i=dhqqhzu6ktqjq6qpx7v7e4sp5q&h=farranmgmt.1password.com

Cheers.Peet

Hi Peet,

I am currently in the office and have attempted to log into the Dormakaba computer using my email address ([email protected]) and my OnePassword credentials. However, I am receiving a message indicating that my email or password is invalid.

I need access to the system in order to make keys for a resident who is moving in today. Any assistance in resolving this as soon as possible would be greatly appreciated.

Thank you for your help.

Savannah Derrick

Assistant Property Manager, Farran Managment

Aurora Apartment Homes (406)-708-4800

[email protected]

From: Artichoke Support - Peet <[email protected]>
Sent: Sunday, January 25, 2026 5:06 AM
To: Savannah Derrick <[email protected]>
Cc: Lauren Hill <[email protected]>
Subject: Locked Out Of Gate Computer (message id: 104000003)

Hi Peet,

Thanks again for your help. Lauren helped me figure it out and I was able to get in. However, I am wondering how is Lauren supposed to login and access Dormakaba on days when we don’t work together or I am out of the office?

Savannah Derrick

Assistant Property Manager, Farran Managment

Aurora Apartment Homes (406)-708-4800

[email protected]

From: Artichoke Support - Peet <[email protected]>
Sent: Sunday, January 25, 2026 5:06 AM
To: Savannah Derrick <[email protected]>
Cc: Lauren Hill <[email protected]>
Subject: Locked Out Of Gate Computer (message id: 104000003)