#36931 — Syncro Browser

System (internal) Jan 13, 2026, 12:19 AM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/38539862/convert

Check-in (internal) Jan 13, 2026, 12:19 AM

Hi Peet,

I set up the new maintenance computer today and got it on the network. Unfortunately, none of us are able to log in. Can you help?

Thank you so much,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

Artichoke Support - Peet (internal) Jan 13, 2026, 12:58 AM

Lauren,

Happy to help. Could you describe the specific steps you're taking to login and at what point they it is failing?

Also, can you please make sure the computer is plugged into power. And awake/online. (it was definitely onlin a bit ago).

Thanks.Peet

customer-reply (internal) Jan 13, 2026, 1:00 AM

Hi Peet, it is plugged in to power. Three of us tried logging in with our usernames and passwords, and we also tried switching to PIN numbers, but neither sign in option worked.

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, January 12, 2026 5:58:22 PM
To: Lauren Hill <[email protected]>
Cc: Liz Scaggs <[email protected]>
Subject: New Maintenance Computer (message id: 103689396)

Artichoke Support - Peet (internal) Jan 13, 2026, 1:08 AM

I'm not seeing it online in a way that seems percistant. How did you connect it to network? WiFi? If WiFi, what SSID (network name) did you connect to? Or did you connect via ethernet in the display?

thanks.Peet

Artichoke Support - Peet (internal) Jan 13, 2026, 1:09 AM

All of the metrics I have, have it offline 26 (or so minutes ago).

Thanks.Peet

Artichoke Support - Peet (internal) Jan 13, 2026, 1:16 AM

I saw it online for a moment or two about th time the time i sent the last email. If it's not online it would explain why you cannot sign in.

Thanks.peet

customer-reply (internal) Jan 13, 2026, 5:08 PM

Hey Peet,

It is plugged in and still on the wifi. I woke it up if that helps.

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, January 12, 2026 6:17 PM
To: Lauren Hill <[email protected]>
Cc: Liz Scaggs <[email protected]>
Subject: New Maintenance Computer (message id: 103689396)

Artichoke Support - Peet (internal) Jan 13, 2026, 5:55 PM

Lauren,

The device came online and i tested patrick's login. It signed in without issue. I stopped the process, so he'll be prompted to setup his Face Login and PIN. I just want to rule everything out. You were signing in with your fully qualified email address, e.g. [email protected] ... If so, it sounds like something intermittent with the network was the issue.

Cheers.Peet

Artichoke Support - Peet (internal) Jan 14, 2026, 1:34 AM

Lauren,

I've not seen any logins on this device since I testeded it with patrick's account. Are you still having issues?

Thanks.Peet

Ticket Automation (internal) Jan 21, 2026, 2:10 AM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved

#36931 New Maintenance Computer