#36796 Aurora New Hires & Maintenance Computer

Resolved Created Dec 29, 2025, 4:53 PM Resolved Jan 21, 2026, 6:10 PM

System (internal) Dec 29, 2025, 4:53 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/37673252/convert

Check-in (internal) Dec 29, 2025, 4:53 PM

Hi Peet,

I have two new hires starting today at The Aurora. Patrick Cisneros is our new Senior Maintenance Technician and Kevin Vincent is our new Junior Maintenance Technician. We need O365 accounts for both.

Additionally, the Maintenance computer at The Aurora was transferred over to The Arc with Deb Sadler. Would you please order us a new one for The Aurora? Finally, would it be possible for the maintenance computer to be a Microsoft Surface Pro or something that can easily be transitioned into a tablet to take onto the property for inspections and documentation? The touch screen and rear facing camera make them ideal for this use case. We did this at a company I used to work for, and each surface pro had a case like this one, to protect it and make it easy to handle on the property: [UAG Rugged Case for Surface Pro 11/10/9 with Kickstand, Handstrap, Shoulder Strap - 324012114343 - Tablet Cases - CDW.com](https://www.cdw.com/product/uag-rugged-case-for-surface-pro-11-10-9-with-kickstand-handstrap-shoulder/7209639)

Thank you,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

customer-reply (internal) Dec 29, 2025, 6:46 PM

Hi Peet,

This is approved.

Thank you

Sent from my Verizon, Samsung Galaxy smartphone
Get [Outlook for Android](https://aka.ms/AAb9ysg)
---------------------------------------------------------------

From: Lauren Hill <[email protected]>
Sent: Monday, December 29, 2025 9:53:01 AM
To: Artichoke Support - Peet <[email protected]>
Cc: Liz Scaggs <[email protected]>; Savannah Derrick <[email protected]>; [email protected] <[email protected]>; [email protected] <[email protected]>
Subject: Aurora New Hires & Maintenance Computer

Hi Peet,

I have two new hires starting today at The Aurora. Patrick Cisneros is our new Senior Maintenance Technician and Kevin Vincent is our new Junior Maintenance Technician. We need O365 accounts for both.

Additionally, the Maintenance computer at The Aurora was transferred over to The Arc with Deb Sadler. Would you please order us a new one for The Aurora? Finally, would it be possible for the maintenance computer to be a Microsoft Surface Pro or something that can easily be transitioned into a tablet to take onto the property for inspections and documentation? The touch screen and rear facing camera make them ideal for this use case. We did this at a company I used to work for, and each surface pro had a case like this one, to protect it and make it easy to handle on the property: [UAG Rugged Case for Surface Pro 11/10/9 with Kickstand, Handstrap, Shoulder Strap - 324012114343 - Tablet Cases - CDW.com](https://www.cdw.com/product/uag-rugged-case-for-surface-pro-11-10-9-with-kickstand-handstrap-shoulder/7209639)

Thank you,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

Artichoke Support - Peet (internal) Dec 30, 2025, 8:54 PM

All,
Both users are created and licensed.

Kevin,

Follow this link to grab your password the password for your account, [email protected]:
https://share.1password.com/s#_2rjp44cb7oLLXfE3zRCEfY4OkISqfPuUBITGcZ_Eow

You will be prompted to confirm your email address to access the password. That is the email the password was shared to, [email protected], not your @auroragreatfalls.com address.

Patrick,
Follow this link to grab your password the password for your account, [email protected]:
https://share.1password.com/s#sznq3zH5pjsqS7rIZO7AdA9H1BmcP-e_bsrbkXfICFk

You will be prompted to confirm your email address to access the password. That is the email the password was shared to, [email protected], not your @auroragreatfalls.com address.

Lauren,

The link for the rugged case does not appear to allow for the Surface Pro to be used with a keyboard cover. Is the expectation that this device will only be used as a tablet? Or will you need a dock/display/keyboard to use at a desk?

Cheers.Peet

customer-reply (internal) Dec 30, 2025, 9:18 PM

Hi Peet,

We were able to dock it, take it out to the property, put the keyboard on it, etc. I think the Walmart photos might show it better but the case does have a cutout at the bottom for the keyboard magnet to catch.

[embedded image]

These are off UAG’s website:

[embedded image]

[embedded image]

Thank you,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, December 30, 2025 1:55 PM
To: Lauren Hill <[email protected]>
Cc: Savannah Derrick <[email protected]>; [email protected]; [email protected]; Liz Scaggs <[email protected]>
Subject: Aurora New Hires & Maintenance Computer (message id: 103209783)

customer-reply (internal) Dec 30, 2025, 9:45 PM

Hi Peet,

One more thing: Will the new maintenance team members be able to log into one of the existing workstations using their new email and password?

Thanks,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Lauren Hill
Sent: Tuesday, December 30, 2025 2:18 PM
To: Artichoke Support - Peet <[email protected]>
Cc: Savannah Derrick <[email protected]>; Liz Scaggs <[email protected]>
Subject: RE: Aurora New Hires & Maintenance Computer (message id: 103209783)

Hi Peet,

We were able to dock it, take it out to the property, put the keyboard on it, etc. I think the Walmart photos might show it better but the case does have a cutout at the bottom for the keyboard magnet to catch.

[embedded image]

These are off UAG’s website:

[embedded image]

[embedded image]

Thank you,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, December 30, 2025 1:55 PM
To: Lauren Hill <[email protected]>
Cc: Savannah Derrick <[email protected]>;[email protected]; [email protected]; Liz Scaggs <[email protected]>
Subject: Aurora New Hires & Maintenance Computer (message id: 103209783)

Artichoke Support - Peet (internal) Dec 30, 2025, 10:02 PM

Lauren,

Thanks for the extra photos.

The expected workflow is to have a keyboard and trackpad to be used as a laptop replacement in any ad hoc location, to be used as a tablet for inspections, and to be used docked at a desk with an addional display/keyboard/mouse?

What software will be used on the device?

Yes they can sign into any FPM device with their credentials and MFA.

Cheers.Peet

Artichoke Support - Peet (internal) Dec 31, 2025, 9:09 PM

Lauren,

Just checking in here. I just need to know the planned usage and the software on this one. The most power efficient and cost efficient modern Microsoft Surface Pro 12 and 13 inch devices are a different type of processer than they've used in the past. It works well for most every piece of Windows software, but there are a few exceptions and I'd like to make sure that if we were to get the ARM based surface that we don't have any software compatibility issues.

I also need to make sur to purchase the appropriate periferals for the setup, keyboard cover, dock, dekstop keyboard/mouse, display etc.

Just let me know and I'll get this going.

Cheers.Peet

customer-reply (internal) Dec 31, 2025, 9:26 PM

Hi Peet,

Usage would be in-office on a dock, standalone with a keyboard pad, and tablet mode with a pen.

I'm not aware of any software that will be needed beyond the browser-based operating platforms we use. Yardi may have a maintenance app that streamlines inspections, but beyond that, it would just be the normal O365 apps, Edge, etc. Is there any software you have in mind that may have compatibility issues?

Thank you,

Lauren

Get [Outlook for iOS](https://aka.ms/o0ukef)
---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, December 31, 2025 2:09:05 PM
To: Lauren Hill <[email protected]>
Cc: Savannah Derrick <[email protected]>; Liz Scaggs <[email protected]>; [email protected] <[email protected]>; [email protected] <[email protected]>
Subject: Aurora New Hires & Maintenance Computer (message id: 103209783)

Artichoke Support - Peet (internal) Dec 31, 2025, 10:17 PM

That sounds perfect. Are there any existing periferals that will be used with the computer or will everything need to be purchased fresh?

Thanks a million.

Peet

customer-reply (internal) Dec 31, 2025, 10:29 PM

Hey Peet,

We don't have anything here for the maintenance workstation - anything that was here went to Arc with that computer. Can we have a dock, monitor, type cover, pen, and rugged case?

Thanks again,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, December 31, 2025 3:17 PM
To: Lauren Hill <[email protected]>
Cc: Savannah Derrick <[email protected]>; Liz Scaggs <[email protected]>; [email protected] <[email protected]>; [email protected] <[email protected]>
Subject: Aurora New Hires & Maintenance Computer (message id: 103209783)

Artichoke Support - Peet (internal) Jan 5, 2026, 7:44 PM

Liz,

I set over a B&H cart for the accessories for the surface pro. I've ordered the Surface to be delivered to me in Missoula, I'll configure and send it on as soon as I recieve it. (Should be by the end of the week)

Cheers.Peet

Artichoke Support - Peet (internal) Jan 9, 2026, 2:25 AM

Liz,

Just making sure you were able to order the BandH cart.

Lauren,
I've got the Surface Pro 11th Gen configured for Farran Property Management use. What is the address to send it your way.

Thanks.Peet

customer-reply (internal) Jan 9, 2026, 3:55 PM

Hi Peet,

Yes I sent you an email stating that I ordered everything in the cart.

You can send it to:

Aurora Apartment Homes: Clubhouse

2829 18th Ave S

Great Falls, MT 59405

Thanks!

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, January 8, 2026 7:25 PM
To: Lauren Hill <[email protected]>
Cc: Savannah Derrick <[email protected]>; Liz Scaggs <[email protected]>; [email protected]; [email protected]
Subject: Aurora New Hires & Maintenance Computer (message id: 103209783)

customer-reply (internal) Jan 9, 2026, 6:17 PM

Hi Peet, can we have a surface dock as well? Could you send Liz a link for her to order us one? That way we can connect our peripherals to that, and when we come and go with the tablet, all we need to do is unplug the tablet from the dock.

Thank you,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, January 5, 2026 12:45 PM
To: Lauren Hill <[email protected]>
Cc: Savannah Derrick <[email protected]>; Liz Scaggs <[email protected]>; [email protected]; [email protected]
Subject: Aurora New Hires & Maintenance Computer (message id: 103209783)

Artichoke Support - Peet (internal) Jan 9, 2026, 7:29 PM

Liz,

I'm not sure where in the ether that order confirmation from you went. I just cannot find it, but no worries if everything is oredered!

Lauren,

The display provides 90w of power delivery, wired gigabit ethernet, and has 3 USB3 type A ports and 1 USB3 type C port. Do you need moreconnectivity than that? The wireless mouse and keyboard use a logitech unifying reciever so you will dedicate one of the USB A ports to the dongle. Are the remaining 3 usb ports suficcent?[embedded image]

customer-reply (internal) Jan 14, 2026, 5:55 PM

Hey, Peet. Pat and I cannot log into our computer because we don't remember our passwords. Can you reset our passwords ans send to our personal emails? Thanks

[Sent from AOL on Android](https://aolapp.onelink.me/eG2g?pid=NativePlacement&c=US_Acquisition_YMktg_320_EmailSignature_AttributionDL&af_sub1=Acquisition&af_sub2=US_YMktg&af_sub3=&af_sub4=100002473&af_sub5=SentFromNewAOLApp__Interstitial_&af_ios_store_cpp=ce85ce34-ad0f-4811-a92b-a172743b064e&af_android_url=https://play.google.com/store/apps/details?id=com.aol.mobile.aolapp&listing=email_signature_attribution)

On Tue, Dec 30, 2025 at 1:55 PM, Artichoke Support - Peet
<[email protected]> wrote:

Artichoke Support - Peet (internal) Jan 14, 2026, 6:01 PM

Here you go:

Pat:
https://share.1password.com/s#CxlIYMOEFCVtijMKYckwsFGS0GkAb15TUIwdJf048ns

Kevin:
https://share.1password.com/s#S5t6x7LMWWMkPJGD4a6wBaY6OJMJM7t0KK3r3VbypRA

Please do take a moment to record your passwords physically and store someplace safe. Even tucked in your wallet would be safe since your accounts will have/do have Microsoft Authenticator MFA.

thanks.Peet

Ticket Automation (internal) Jan 21, 2026, 6:10 PM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved