#36565 Assistance needed with Dormakoba
Resolved
Created Dec 1, 2025, 5:03 PM
Resolved Dec 18, 2025, 9:20 PM
System (internal)
Dec 1, 2025, 5:03 PM
Check-in (internal)
Dec 1, 2025, 5:03 PM
Hi Peet, I am having issues again with the dormakaba and was hoping you can help me out. Each time I try to read a key or make a key, I get this error code below: The system is plugged in correctly, I've tried restarting my computer as well as the fob machine but nothing works. I saw online it could be a software update on my computer causing this. Can you please help? [embedded image] Gladis Lares Property Manager 2235 Tschache Lane | Bozeman, MT 59718 p. (406)551-9156| www.liveavion.com [embedded image]
Artichoke Support - Peet (internal)
Dec 4, 2025, 12:44 AM
Gladis, Just noting all that we went over on monday, I reinstalled the software on another windows 11 computer and had the same issue. I created a windows 10 Virtual machine, reinstalled and the issue persists. At the moment, the issue seems to be the hardware encoder for the keys ... or possibly a component like the powersupply or the usb cable. Neither of those rise to the level of at all likely, but it's technically possible. Were you able to contact the fellow in TX? Cheers.Peet
customer-reply (internal)
Dec 4, 2025, 12:47 AM
Hi Peet, Yes, I spoke with Darrel and he recommended replacing the encoder as well. We have placed an order and a new one will be delivered early next week. Thank you for all your help! Gladis Lares Property Manager 2235 Tschache Lane | Bozeman, MT 59718 p. (406)551-9156| www.liveavion.com [embedded image] --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Wednesday, December 3, 2025 5:44 PM To: Gladis Lares <[email protected]> Subject: Assistance needed with Dormakoba (message id: 102133905)
Artichoke Support - Peet (internal)
Dec 12, 2025, 8:15 PM
Checking back in to see if you recieved your replacement key writer. Did it work? Thanks.Peet
customer-reply (internal)
Dec 15, 2025, 9:26 PM
Hi Peet, We received the replacement and it works now! Thank you! Gladis Lares Property Manager 2235 Tschache Lane | Bozeman, MT 59718 p. (406)551-9156| www.liveavion.com [embedded image] --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Friday, December 12, 2025 1:15 PM To: Gladis Lares <[email protected]> Subject: Assistance needed with Dormakoba (message id: 102133905)
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