#36445 FW: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Resolved Created Nov 18, 2025, 7:56 PM Resolved Nov 25, 2025, 9:10 PM

System (internal) Nov 18, 2025, 7:56 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/36317866/convert

Check-in (internal) Nov 18, 2025, 7:56 PM

Hi Peet,

Please see below for an email issue impacting The Aurora. Can you resolve?

Thank you,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Pamela Grandfield <[email protected]>
Sent: Tuesday, November 18, 2025 12:40 PM
To: Lauren Hill <[email protected]>
Cc: Jessica McCord <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Lauren,

I hope you’re having a great week! I sent this email issue to our internal teams to review, and this is what they have found:

- Searched the mentioned error in the attachment and found that the email failed to deliver becauseGmail blocked the message.
- This means Gmail rejected the email because the domainauroragreatfalls.com did not pass SPF or DKIM authentication.

- SPF Failure - domain's SPF record doesnot include the sending mail server IP.
- DKIM Failure - The record is incorrect or not aligned.
- The issue occurred because the email sent fromauroragreatfalls.com failed SPF and DKIM authentication, so Gmail blocked it as an unauthenticated and potentially unsafe sender.
- To fix it, the domain (auroragreatfalls.com) administrator must update DNS records to properly configureSPF and DKIM for the sending server/IP.

I’ve attached a couple of documents that walk your IT team through how to update the DNS records to properly configure SPF and DKIM. Do you have an IT team that you can engage for this? These are very technical for me, and I couldn’t honestly walk you through it, however, an IT team will know how to do this right away. Once this is done, you should be able to email out of Voyager 8. Let me know if you have any questions about this.

Thank you,

Pam

_________________________________________________________________________

Pamela Grandfield| Senior Technical Account Manager, Voyager Residential SMB

Yardi Systems, Inc. |516 Wellman Crescent, Saskatoon, SK S7T 0J1

Office805.699.2040 x 23505

[email protected]| [yardi.com](http://www.yardi.com/)

[embedded image](http://www.yardi.com/)

NOTICE:This email message, including any attachments, may contain information that is confidential and/or proprietary. If you are not an intended recipient, please be advised that any review, use, reproduction or distribution of this message is prohibited. If you have received this message in error, please completely destroy all electronic and hard copies, and contact the sender at toll free 1.805.699.2040 x 23505 or [email protected].

From: Lauren Hill <[email protected]>
Sent: Friday, November 14, 2025 10:41 AM
To: Pamela Grandfield <[email protected]>; Gladis Lares <[email protected]>
Cc: Brantley Cooper <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Pam, Deb just tried again and sent these. It sounds like she is using a reply email: I have some additional questions about campaigns. I noticed that my scheduled Thursday past due email did not go out. I planned to follow up with you and

Hi Pam,

Deb just tried again and sent these. It sounds like she is using a reply email:

[embedded image]

[embedded image]

I have some additional questions about campaigns. I noticed that my scheduled Thursday past due email did not go out. I planned to follow up with you and ask about that to see why that might have been, but in the interim, I scheduled a one-time email to go out also. I attached a screenshot below. Why are the timestamps all over the place? I created this one-time campaign and sent it out all within a few minutes just a few minutes ago.

Thank you so much,

[embedded image]

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Pamela Grandfield <[email protected]>
Sent: Friday, November 14, 2025 7:53 AM
To: Lauren Hill <[email protected]>; Gladis Lares <[email protected]>
Cc: Brantley Cooper <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Lauren,

I’m trying to recreate this on my end by emulating Deb’s user and having issues. I tested logging in as her user (in test) and sending several emails to myself and they all successfully came through. The ‘to’ field does not auto-populate on any role, regardless of access.

One thing I want to note is to make sure she has her email address in the ‘reply to’ field. I’m wondering if that might be the issue. If you’re using a template that’s already in the system, once you select it, it automatically fills in the reply to field. If she’s manually entering an email, that email would need to be populated manually. Can you check with her to see if she was filling in this field?

[embedded image][embedded image]

Thank you,

Pam

_________________________________________________________________________

Pamela Grandfield| Senior Technical Account Manager, Voyager Residential SMB

Yardi Systems, Inc. |516 Wellman Crescent, Saskatoon, SK S7T 0J1

Office805.699.2040 x 23505

[email protected]| [yardi.com](http://www.yardi.com/)

[embedded image](http://www.yardi.com/)

NOTICE:This email message, including any attachments, may contain information that is confidential and/or proprietary. If you are not an intended recipient, please be advised that any review, use, reproduction or distribution of this message is prohibited. If you have received this message in error, please completely destroy all electronic and hard copies, and contact the sender at toll free 1.805.699.2040 x 23505 or [email protected].

From: Lauren Hill <[email protected]>
Sent: Thursday, November 13, 2025 11:41 AM
To: Pamela Grandfield <[email protected]>; Gladis Lares <[email protected]>
Cc: Brantley Cooper <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Ma’am, My Maintenance Supervisor Deb is saying she still cannot send emails. When she clicks “email” in the work order, the resident email does not autofill into the template, and then when she enters the email address, it will not send: 

Hi Ma’am,

My Maintenance Supervisor Deb is saying she still cannot send emails. When she clicks “email” in the work order, the resident email does not autofill into the template, and then when she enters the email address, it will not send:

[embedded image]

[embedded image]

Thanks again,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Pamela Grandfield <[email protected]>
Sent: Monday, November 10, 2025 12:32 PM
To: Lauren Hill <[email protected]>; Gladis Lares <[email protected]>
Cc: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>; Barry Sivadon <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Lauren,

I have updated her access so that she has access to send emails and text messages to residents. Reach out if you have any other questions.

Thank you,

Pam

_________________________________________________________________________

Pamela Grandfield| Senior Technical Account Manager, Voyager Residential SMB

Yardi Systems, Inc. |516 Wellman Crescent, Saskatoon, SK S7T 0J1

Office805.699.2040 x 23505

[email protected]| [yardi.com](http://www.yardi.com/)

[embedded image](http://www.yardi.com/)

NOTICE:This email message, including any attachments, may contain information that is confidential and/or proprietary. If you are not an intended recipient, please be advised that any review, use, reproduction or distribution of this message is prohibited. If you have received this message in error, please completely destroy all electronic and hard copies, and contact the sender at toll free 1.805.699.2040 x 23505 or [email protected].

From: Lauren Hill <[email protected]>
Sent: Monday, November 10, 2025 12:24 PM
To: Pamela Grandfield <[email protected]>; Gladis Lares <[email protected]>
Cc: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>; Barry Sivadon <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Pamela, Thank you so much. My Maintenance Supervisor is telling me she does not have access to send outbound emails or text messages to residents. Can we open that up for her? Deb Sadler. Thank you, Lauren Hill | Property Manager lauren. hill@ auroragreatfalls. com

Hi Pamela,

Thank you so much. My Maintenance Supervisor is telling me she does not have access to send outbound emails or text messages to residents. Can we open that up for her? Deb Sadler.

Thank you,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Pamela Grandfield <[email protected]>
Sent: Monday, November 10, 2025 7:26 AM
To: Lauren Hill <[email protected]>; Gladis Lares <[email protected]>
Cc: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>; Barry Sivadon <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Lauren,

It looks like this is because the current lease charges have end dates on them. When you remove the end date, you should be able to add the proposal, and the lease charges will show up. Please give this a try and let me know if you have any questions.

Thank you,

Pam

_________________________________________________________________________

Pamela Grandfield| Senior Technical Account Manager, Voyager Residential SMB

Yardi Systems, Inc. |516 Wellman Crescent, Saskatoon, SK S7T 0J1

Office805.699.2040 x 23505

[email protected]| [yardi.com](http://www.yardi.com/)

[embedded image](http://www.yardi.com/)

NOTICE:This email message, including any attachments, may contain information that is confidential and/or proprietary. If you are not an intended recipient, please be advised that any review, use, reproduction or distribution of this message is prohibited. If you have received this message in error, please completely destroy all electronic and hard copies, and contact the sender at toll free 1.805.699.2040 x 23505 or [email protected].

From: Lauren Hill <[email protected]>
Sent: Thursday, November 6, 2025 4:04 PM
To: Pamela Grandfield <[email protected]>; Gladis Lares <[email protected]>
Cc: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>; Barry Sivadon <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi team, I am trying to roll through some Renewals in CRM IQ and none of the recurring charges are pulling into the new proposal. Am I doing something wrong on my end? I checked out the training videos and when they generate a new proposal from

Hi team,

I am trying to roll through some Renewals in CRM IQ and none of the recurring charges are pulling into the new proposal. Am I doing something wrong on my end? I checked out the training videos and when they generate a new proposal from CRM IQ, all those charges do pull in. Thanks so much,

[embedded image]

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Pamela Grandfield <[email protected]>
Sent: Thursday, November 6, 2025 12:20 PM
To: Gladis Lares <[email protected]>; Lauren Hill <[email protected]>
Cc: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>; Barry Sivadon <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Gladis,

From what I can tell, Adrianna already has access to the delinquency summary. I tried emulating her user as well in Voyager 8 and was able to access it from the community manager role > Reports > Resident header > Delinquency Summary. I would have her clear cache/cookies and try again. If she’s still having issues, can you please have her provide us with a screenshot of the error and page she’s on?

Thank you,

Pam

_________________________________________________________________________

Pamela Grandfield| Senior Technical Account Manager, Voyager Residential SMB

Yardi Systems, Inc. |516 Wellman Crescent, Saskatoon, SK S7T 0J1

Office805.699.2040 x 23505

[email protected]| [yardi.com](http://www.yardi.com/)

[embedded image](http://www.yardi.com/)

NOTICE:This email message, including any attachments, may contain information that is confidential and/or proprietary. If you are not an intended recipient, please be advised that any review, use, reproduction or distribution of this message is prohibited. If you have received this message in error, please completely destroy all electronic and hard copies, and contact the sender at toll free 1.805.699.2040 x 23505 or [email protected].

From: Gladis Lares <[email protected]>
Sent: Thursday, November 6, 2025 12:04 PM
To: Pamela Grandfield <[email protected]>; Lauren Hill <[email protected]>
Cc: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>; Barry Sivadon <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: Re: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Pam, Can you give Adrianna access to view the delinquency report? She is trying to pull the report but it is telling her "Access Denied". Thank you! Gladis Lares Property Manager 2235 Tschache Lane | Bozeman, MT 59718 p. (406)551-9156

Hi Pam,

Can you give Adrianna access to view the delinquency report? She is trying to pull the report but it is telling her "Access Denied".

Thank you!

Gladis Lares

Property Manager

2235 Tschache Lane | Bozeman, MT 59718

p. (406)551-9156| [www.liveavion.com](https://urldefense.com/v3/__http:/www.liveavion.com__;!!CsTVFFc!NE3YyiT-ZFyfwDAwPy3T1XhaCQ55Q4wqY9LrFjY4uZir1aGjd0b3P17VtuRRvSLJrB3xDq7-4HcrNr_G4YaubgzmFjJljn4$)

[embedded image]

---------------------------------------------------------------

From: Pamela Grandfield <[email protected]>
Sent: Thursday, November 6, 2025 8:39 AM
To: Lauren Hill <[email protected]>; Gladis Lares <[email protected]>
Cc: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>; Barry Sivadon <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Lauren,

I rebuilt the rentable items and unit D10 is now showing the correct status. The only things you can really edit on this screen are the rentable item code, description and market rent. If you’re wanting to release rentable items from your tenants, it can be done on the ‘Rentable Items’ tab of the tenant. However, in this case where there is no tenant assigned and the rentable item doesn’t appear to be the correct status, a rebuild usually fixes this.

[embedded image]

I have turned on the database setting which allows you to mark units as unrentable/rentable in the system. You will now be able to mark units as ‘Unrentable’ or ‘Rentable’ here with the checkbox.

[embedded image]

I will check into the utility prorates later today. Give me some time to investigate this one.

There is not really an option to bulk increase market rent in Voyager 8 now. You can do it in 7s via the residential manager role under Unit Pricing > Unit Rent Increase. It’s not quite what you would be used to in Breeze where you can open up all of the unit fields and manually enter for each unit. Let me know if this might work for you in this case. If not, I might be able to ETL the new market rents in for you via a spreadsheet.

Thank you,

Pam

_________________________________________________________________________

Pamela Grandfield| Senior Technical Account Manager, Voyager Residential SMB

Yardi Systems, Inc. |516 Wellman Crescent, Saskatoon, SK S7T 0J1

Office 805.699.2040 x 23505

[email protected]| [yardi.com](http://www.yardi.com/)

[embedded image](http://www.yardi.com/)

NOTICE:This email message, including any attachments, may contain information that is confidential and/or proprietary. If you are not an intended recipient, please be advised that any review, use, reproduction or distribution of this message is prohibited. If you have received this message in error, please completely destroy all electronic and hard copies, and contact the sender at toll free 1.805.699.2040 x 23505 or [email protected].

From: Lauren Hill <[email protected]>
Sent: Wednesday, November 5, 2025 4:48 PM
To: Pamela Grandfield <[email protected]>; Gladis Lares <[email protected]>
Cc: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>; Barry Sivadon <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Pamela, I logged out and back in again, I am still not sure how I edit these items. D10 for example needs to be released – it is showing Occupied No Notice, but there is no one in the Leasee box. I need to rent that to someone else, but it

Hi Pamela,

I logged out and back in again, I am still not sure how I edit these items. D10 for example needs to be released – it is showing Occupied No Notice, but there is no one in the Leasee box. I need to rent that to someone else, but it is not giving me the option to release the item. I also don’t know how I would adjust the item status and mark any “Unrentable” units rentable.

I have an additional question: When are we expecting move out utility prorates to start showing up for deposit accounting? I have some checks that need to go out within the next 5 days for MT deposit return compliance and when we go to Deposit Accounting, no utility prorates are appearing.

One more for you before EOD: How do I make batch updates to unit Market Rates in Voyager 8? Is that possible? I have some street rates I need to adjust and it would be a lot to do those one by one.

[embedded image]

Thank you so much,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Pamela Grandfield <[email protected]>
Sent: Wednesday, November 5, 2025 3:08 PM
To: Lauren Hill <[email protected]>; Gladis Lares <[email protected]>
Cc: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>; Barry Sivadon <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Lauren,

You should have access now to make changes to those columns now.

Thanks,

Pam

_________________________________________________________________________

Pamela Grandfield| Senior Technical Account Manager, Voyager Residential SMB

Yardi Systems, Inc. |516 Wellman Crescent, Saskatoon, SK S7T 0J1

Office 805.699.2040 x 23505

[email protected]| [yardi.com](http://www.yardi.com/)

[embedded image](http://www.yardi.com/)

NOTICE:This email message, including any attachments, may contain information that is confidential and/or proprietary. If you are not an intended recipient, please be advised that any review, use, reproduction or distribution of this message is prohibited. If you have received this message in error, please completely destroy all electronic and hard copies, and contact the sender at toll free 1.805.699.2040 x 23505 or [email protected].

From: Lauren Hill <[email protected]>
Sent: Wednesday, November 5, 2025 4:00 PM
To: Pamela Grandfield <[email protected]>; Gladis Lares <[email protected]>
Cc: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>; Barry Sivadon <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi team, I went into 7S under Find Rentable Items and I am unable to make any edits to any rentable items. How would I make adjustments to the rentable items? Thank you, Lauren Hill | Property Manager lauren. hill@ auroragreatfalls. com (406) 708-4800

Hi team,

I went into 7S under Find Rentable Items and I am unable to make any edits to any rentable items. How would I make adjustments to the rentable items?

[embedded image]

Thank you,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Pamela Grandfield <[email protected]>
Sent: Wednesday, November 5, 2025 2:29 PM
To: Lauren Hill <[email protected]>; Gladis Lares <[email protected]>
Cc: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>; Barry Sivadon <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Lauren,

I’m going to send over the credit card issue to our payment processing team to review further. Someone should reach out shortly regarding that item.

You can edit the rentable items in 7s under Setup > Rentable Items > Find Rentable items. Technically, rentable items exist in Voyager 8, but is part of the ‘Voyager admin’ role which only Liz and Mark have access to. The workaround would be to just make the changes in 7s unless we decide to give you much more access.

Thank you,

Pam

_________________________________________________________________________

Pamela Grandfield| Senior Technical Account Manager, Voyager Residential SMB

Yardi Systems, Inc. |516 Wellman Crescent, Saskatoon, SK S7T 0J1

Office 805.699.2040 x 23505

[email protected]| [yardi.com](http://www.yardi.com/)

[embedded image](http://www.yardi.com/)

NOTICE:This email message, including any attachments, may contain information that is confidential and/or proprietary. If you are not an intended recipient, please be advised that any review, use, reproduction or distribution of this message is prohibited. If you have received this message in error, please completely destroy all electronic and hard copies, and contact the sender at toll free 1.805.699.2040 x 23505 or [email protected].

From: Lauren Hill <[email protected]>
Sent: Wednesday, November 5, 2025 12:10 PM
To: Pamela Grandfield <[email protected]>; Gladis Lares <[email protected]>
Cc: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>; Barry Sivadon <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: RE: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi Pamela, Thanks again for your time this morning. Attached you will find the error from the only resident so far having issues paying with a card. He tried reentering and processing the payment 9x and it was never successful. One more thing: 

Hi Pamela,

Thanks again for your time this morning. Attached you will find the error from the only resident so far having issues paying with a card. He tried reentering and processing the payment 9x and it was never successful.

One more thing: How do I edit my Rentable Items in Voyager? I’m seeing some setup errors I need to adjust.

Thank you,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Pamela Grandfield <[email protected]>
Sent: Wednesday, November 5, 2025 10:10 AM
To: Gladis Lares <[email protected]>; Lauren Hill <[email protected]>
Cc: Liz Scaggs <[email protected]>; Brantley Cooper <[email protected]>; Barry Sivadon <[email protected]>; Jessica McCord <[email protected]>; Jenn Penny <[email protected]>
Subject: Farran Property Management LLC (100119672) - Voyager 8 Residential - Call Recap 11/05/2025

Hi All,

Thank you for joining today’s Voyager implementation check-in. Below is a summary of our discussion and next steps:

Key Updates

-  Attachments Migration: All attachments have been successfully migrated into your database (invoice, tenant, and property levels). Please review and let us know if you notice any discrepancies.
-  Screening Issues: All screening issues that were reported, have been resolved.
-  RentCafe ID: There is some confusion regarding the correct ID for Apartments.com/Zillow syndication. I will confirm with Nish and provide clarification.
-  Lease Document Corrections: Issues identified with property manager name, phone number, and payee details. These will be addressed with Nish during tomorrow’s call.
-  Automation: Monthly posting task is scheduled for November 25 to post December charges. Late fees will be posted manually this month; automation planned for next month.
-  Tenant Correspondence: We will explore options for automating rent reminders and follow-ups.
-  Portal & Payment Issues: Reported ACH failures and password reset challenges. Feedback will be sent to Yardi regarding app limitations.

Action Items

- Pamela:

- Confirm RentCafe ID and lease update process with Nish.
- Forward feedback to Yardi on password reset issue.
- Investigate automated tenant correspondence setup.
- Monitor monthly posting task on Nov 25.

- Farran Team:

- Forward payment failure details to Pam if they need to be reviewed further.
- Continue manual late fee posting for November.
- Join Nish’s call tomorrow for RentCafe/CRM IQ questions.

Next Steps

- Weekly calls will continue to ensure smooth transition. We’ll reassess frequency as issues decrease.
- Please reach out if you encounter any additional challenges before our next check-in.

Thank you for your collaboration and commitment to a successful implementation. Have a great week!

Pam

_________________________________________________________________________

Pamela Grandfield| Senior Technical Account Manager, Voyager Residential SMB

Yardi Systems, Inc. |516 Wellman Crescent, Saskatoon, SK S7T 0J1

Office 805.699.2040 x 23505

[email protected]| [yardi.com](http://www.yardi.com/)

[embedded image](http://www.yardi.com/)

NOTICE:This email message, including any attachments, may contain information that is confidential and/or proprietary. If you are not an intended recipient, please be advised that any review, use, reproduction or distribution of this message is prohibited. If you have received this message in error, please completely destroy all electronic and hard copies, and contact the sender at toll free 1.805.699.2040 x 23505 or [email protected].

Artichoke Support - Peet (internal) Nov 18, 2025, 8:44 PM

Hi Lauren,

Thanks for looping me in and for including all the detail, that made it really easy to trace what was going on.

I’ve gone ahead and fixed the email authentication issues that Gmail was complaining about. The updated SPF and DKIM records are now in place for:

-
auroragreatfalls.com

-
liveavion.com

-
arcgreatfalls.com

-
farranco.com

-
farranmgmt.com

I’m including Liz here so she knows this has been applied across all three properties and the management domain.

Just one important note from our call:

Any service that sends email as @auroragreatfalls.com, @liveavion.com, @farranmgmt.com, @arcgreatfalls.com, @farranco.com, etc. needs to:

-
Send with a valid DKIM signature, and

-
Send from a server that is listed in your SPF record.

That includes things like Yardi/Voyager, bulk email tools, and any other third-party system that sends on your behalf. If they send from a random mail server that is not approved in SPF or they skip DKIM, Gmail and other providers are much more likely to block or filter the messages.

I know this stuff gets pretty technical, so here is the “plain English” version you can keep or share with the team:

-
SPF is like the guest list at the front door.

It says, “These are the mail servers that are allowed to send email for our domain.” If a server is not on the list, Gmail gets suspicious.

-
DKIM is like putting your logo stamp on a sealed envelope.

It proves the message really came from you and was not changed in transit. If the seal does not match, Gmail assumes something might be off.

-
DMARC is the instructions to the bouncer.

It tells receiving systems what to do if SPF/DKIM fail, for example “reject,” “quarantine,” or “let it pass but report it.”

With the DNS fixes in place, Yardi emails from @auroragreatfalls.com should now authenticate correctly. When you get a chance, have Deb try sending a test email from Voyager to a Gmail address. If you still see any bouncebacks or odd behavior, feel free to forward me one of the failure notices and I will take a look.

cheers.Peet

Ticket Automation (internal) Nov 25, 2025, 9:10 PM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved