#36409 Computer not recognizing monitor

Resolved Created Nov 14, 2025, 6:15 PM Resolved Nov 17, 2025, 9:08 PM

System (internal) Nov 14, 2025, 6:15 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/36241609/convert

Check-in (internal) Nov 14, 2025, 6:15 PM

Hi Peet,

I came in today and my computer cannot find my monitor. Other computers find it just fine. I rebooted twice and ran all updates.

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

Artichoke Support - Peet (internal) Nov 17, 2025, 6:42 PM

Hi Lauren,

I belive the display you're connecting to is a Samsung LF27T35, which has a vga and HDMI input. I'm going to assume the connection is via HDMI.

In your troubleshooting, have you unpluged the display from power and reconnected it?

Is the display input set to HDMI? (pg 13 of the attached manual. If its a different device, please let me know)

Is the computer currently connected to, but not recognizing the display?

Cheers.Peet

customer-reply (internal) Nov 17, 2025, 8:29 PM

Hi Peet,

I did unplug the monitor from power and the computer and leave it unplugged while I rebooted my computer. Usually if I do that, it will connect after I plug it in again following the reboot, but that didn’t work this time. I also did manually select HDMI on the monitor and it still did not recognize.

Before putting in the ticket, I plugged in Deb’s computer, and the monitor connected immediately, so I am pretty sure the issue is not the monitor.

Thank you,

Lauren Hill | Property Manager

[email protected]

(406) 708-4800

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, November 17, 2025 11:43 AM
To: Lauren Hill <[email protected]>
Subject: Computer not recognizing monitor (message id: 101550736)

Artichoke Support - Peet (internal) Nov 17, 2025, 9:08 PM

Just noting that your AMD graphics driver was failed and needed an update. Oddly enough Lenovo, did not have an AMD driver for your specific computer's download page. So I wint with the AMD direct driver. As an FYI, you *may* have to dismiss some AMD/gaming related popups. That's the reason I don't like using the direct drivers. If anything gets in your way, let me know.

Cheers.Peet