#35849 Trouble with our TV

Resolved Created Sep 24, 2025, 3:53 PM Resolved Sep 24, 2025, 8:20 PM

System (internal) Sep 24, 2025, 3:53 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/35119369/convert

Check-in (internal) Sep 24, 2025, 3:53 PM

Good Morning Peet,

We are having some trouble with our TV, after the most recent update we are getting a no signal screen. We have tried unplugging and plugging everything back in and switching out the cables, but we still only get the no signal screen. When we disconnect the Logitech system and connect the apple box directly to the TV we are able to log in, so we think that there is something that needs to be updated with the Logitech. I have attached a picture below. Please let me know if there is anything I need to do to get our TV working.

Thank you,

Emily

[embedded image]

[Original URL: http://missoulapartnership.com/. Click or tap if you trust this link.](http://missoulapartnership.com/)

Emily Hale ([she/her/hers](https://pronouns.org/))

Office Coordinator

Missoula Economic Partnership

500 N. Higgins Ave, Suite 300

Missoula, MT 59802

[missoulapartnership.com](http://missoulapartnership.com/)

[email protected]

P: 406.861.5695

System (internal) Sep 24, 2025, 4:33 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/35120587/convert

Check-in (internal) Sep 24, 2025, 4:33 PM

Please note we need to host a hybrid board meeting Friday at 7am. Thank you.
Sent from my phone

> On Sep 24, 2025, at 9:53 AM, Emily Hale wrote:
>
> Good Morning Peet,
>
> We are having some trouble with our TV, after the most recent update we are getting a no signal screen. We have tried unplugging and plugging everything back in and switching out the cables, but we still only get the no signal screen. When we disconnect the Logitech system and connect the apple box directly to the TV we are able to log in, so we think that there is something that needs to be updated with the Logitech. I have attached a picture below. Please let me know if there is anything I need to do to get our TV working.
>
> Thank you,
> Emily
> [cid:[email protected]]
>
> [signature_2675202662]
> Emily Hale (she/her/hers)
> Office Coordinator
> Missoula Economic Partnership
> 500 N. Higgins Ave, Suite 300
> Missoula, MT 59802
> missoulapartnership.com
> [email protected]
> P: 406.861.5695
>
>
>

System (internal) Sep 24, 2025, 7:45 PM

Ticket #35850 has been merged into this ticket.

            - Original ticket number: #35850.

              - Original ticket subject: Re: Trouble with our TV.

              - Merged at: Wed 09-24-25 01:45 PM.

              - Merged by: Artichoke Support - Peet - ID 76414 - Email [email protected].

Artichoke Support - Peet (internal) Sep 24, 2025, 7:54 PM

I've been digging in on this one and it does seem that there is an edge case with some TV's connecting directly via the HDMI port. Do you have a USB-C to HDMI like Grant's mini dock? It looks something like the below:

[embedded image]

If you do, please try connecting that and then connecting the HDMI to it. If not I'm sure I can track something down for testing.

Thanks.Peet

Artichoke Support - Peet (internal) Sep 24, 2025, 8:00 PM

Or if you have one of the DisplayLink adapters that is not being used, I've installed the appropriate drivers for it.

[embedded image]

Artichoke Support - Peet (internal) Sep 24, 2025, 8:20 PM

Looks like the issue is the handshake is failing through the Logitech Ralley system in your setup it can be bypassed, and you'll be in good shape.

Cheers.Peet