← Customer 14023035

#35755 Craig's failed drive.

Resolved Created Sep 19, 2025, 2:47 PM Resolved Oct 15, 2025, 12:06 AM
System (internal) Sep 19, 2025, 2:47 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/35019447/convert
Check-in (internal) Sep 19, 2025, 2:47 PM 
This is my computer status this morning
Artichoke Support - Peet (internal) Sep 19, 2025, 3:15 PM 
Craig,

Looks like the drive in your Optiplex micro 7070 has failed. considering that's the only reported error and a rare but not un-seen issue, replacing the drive should work to get you back up.

I'm building a fresh Windows 11 install for you on a replacement drive now. Depending on how that goes and other obligations today, I can drop it in for you either later today or Monday before noon.

As an aside, thank you for emailing [email protected] with the image and info. If you send in a ticket directly from your messaging/texting app in the future, it would be incredibly helpful to include your name. Email from your text/messaging app comes through as "[email protected]" without any automated way to for me to associate it with you/BSB.

Cheers.Peet
customer-reply (internal) Sep 19, 2025, 3:32 PM 
Got it. Please let me know when I’m up and running again. Thanks Peet
Sent from my iPhone

On Sep 19, 2025, at 9:15 AM, Artichoke Support - Peet <[email protected]> wrote:


customer-reply (internal) Sep 22, 2025, 2:05 PM 
Will you be able to finish setting up my computer this morning? Craig
Sent from my iPhone

On Sep 19, 2025, at 9:31 AM, Craig Birgenheier <[email protected]> wrote:

 Got it. Please let me know when I’m up and running again. Thanks Peet
Sent from my iPhone

On Sep 19, 2025, at 9:15 AM, Artichoke Support - Peet <[email protected]> wrote:


customer-reply (internal) Sep 22, 2025, 3:46 PM 
Does Cindy have to get Dynamics & CounterPoint up and running? Craig

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, September 19, 2025 9:15 AM
To: Craig Birgenheier <[email protected]>
Subject: (empty subject) (message id: 99569569)
Artichoke Support - Peet (internal) Sep 22, 2025, 3:53 PM 
Craig,

I was able to rebuild a fresh Windows 11 installer and replace your drive Friday evening. This morning, I re-mapped your server drives and printers and configured your on-prem active directory to work correctly with your computer's current setup as well as deploying a few configurations for your device. If you could please restart your computer, it should push any final configurations and ensure that you're setup for Windows Hello for Business.

Let me know if you need anything else configured.

Cheers.Peet
Artichoke Support - Peet (internal) Sep 22, 2025, 3:57 PM 
Yes. Counterpoint and Dynamics are Cindy's domain, but I'm going to need to make a change with your computer to ensure she doesn't have any issues with those. I'll need to control your computer for about 30 or so minutes to do so. May I do that now?

Cheers.Peet
customer-reply (internal) Sep 22, 2025, 4:09 PM 
Sure, go ahead…..I did restart my computer just now. Craig

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, September 22, 2025 9:58 AM
To: Craig Birgenheier <[email protected]>
Subject: Craig's failed drive. (message id: 99569569)
Artichoke Support - Peet (internal) Sep 22, 2025, 5:11 PM 
Should be all set.

Cheers.Peet
Ticket Automation (internal) Oct 15, 2025, 12:06 AM 
Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved