#35709 CEO account not syncing

Resolved Created Sep 16, 2025, 3:51 PM Resolved Oct 15, 2025, 12:06 AM

System (internal) Sep 16, 2025, 3:51 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/34945549/convert

Check-in (internal) Sep 16, 2025, 3:51 PM

Peet,

Exchange reported an error syncing my ceo email account this morning and directed me to delete the account and then reconnect it. I have not been able to reconnect the account in the Add Account dialog box. It keeps encountering an error. I know I am using the correct password, so not sure what’s happening. Here’s the dialog box:

[embedded image]

Grant Kier

President & CEO

Missoula Economic Partnership

406.541.6461

customer-reply (internal) Sep 16, 2025, 3:53 PM

FYI it looks like software manager wants to do some updates. Will try again after these run…
Sent from my phone

On Sep 16, 2025, at 9:51 AM, Artichoke Consulting <[email protected]> wrote:

customer-reply (internal) Sep 16, 2025, 5:20 PM

Still not working.

Grant Kier

President & CEO

Missoula Economic Partnership

406.541.6461

From: Grant Kier <[email protected]>
Date: Tuesday, September 16, 2025 at 9:53 AM
To: Artichoke Consulting <[email protected]>
Subject: Re: Thanks, we got your information: CEO account not syncing (message id: 99436029)

FYI it looks like software manager wants to do some updates. Will try again after these run…
Sent from my phone

On Sep 16, 2025, at 9:51 AM, Artichoke Consulting <[email protected]> wrote:

Artichoke Support - Peet (internal) Sep 16, 2025, 7:06 PM

Grant,

It looks like this is a licensing change from Microsoft for non profit software. The ceo@ account was unlicensed. I've reapplied a lower tier dontated license for the ceo@ email (Microsoft Business Basic instead of Office 365 E1) so the account should be set for email going forward.

Your Microsoft 365 Business Premium donation will end 3/15/26 and we should make sure to attach a current credit card to your MS billing so you don't see an interruption (🤞) in March. The pricing for NFP Business Premium is $5.50/user/mo (fyi, retail is $22/user/mo) and you currently use 7.

Is there a current CC in the 1Password "MEP Admin" vault that you would like to attach to your Microsoft 365 account?

Cheers.Peet

Ticket Automation (internal) Oct 15, 2025, 12:06 AM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved