#35590 adobe reader
Resolved
Created Sep 2, 2025, 8:45 PM
Resolved Sep 11, 2025, 5:27 PM
System (internal)
Sep 2, 2025, 8:45 PM
Check-in (internal)
Sep 2, 2025, 8:45 PM
Hi Peet, I need Adobe Reader installed on my workstation to complete some federal government grant forms. I specifically need Reader for this because they've embedded some forms inside another form, which I can only open with Reader apparently. Can you please install it? Thanks, Nicole Nicole Rush Deputy Director Missoula Economic Partnership 500 N Higgins Ave, Suite 300 Missoula, MT 59802 [email protected] P: 406.594.7874 [MissoulaPartnership.com](http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XX45wfmJHW2zX3S-7dSBlKW64QWwH56dHHyf73Ls5v02?t=&si=4953426783895552&pi=cdf00da3-80e5-4c2a-9458-b3a727ce1077) [embedded image](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature) [Book time to meet with me](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature)
Artichoke Support - Peet (internal)
Sep 2, 2025, 10:57 PM
Just use "Managed Software Center.app" in your applications and choose to install it from there. Here's a direct link to the install .... munki://detail-AdobeReader.html Cheers.Peet
customer-reply (internal)
Sep 4, 2025, 3:38 PM
Hi Peet, Following up on this ticket—I have grant forms that are due this week. I really need this program installed so that I can finish filling them out. Nicole Nicole Rush Deputy Director Missoula Economic Partnership 500 N Higgins Ave, Suite 300 Missoula, MT 59802 [email protected] P: 406.594.7874 [MissoulaPartnership.com](http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XX45wfmJHW2zX3S-7dSBlKW64QWwH56dHHyf73Ls5v02?t=&si=4953426783895552&pi=cdf00da3-80e5-4c2a-9458-b3a727ce1077) [embedded image](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature) [Book time to meet with me](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature) --------------------------------------------------------------- From: Nicole Rush Sent: Tuesday, September 2, 2025 2:45 PM To: Artichoke Consulting <[email protected]> Subject: adobe reader Hi Peet, I need Adobe Reader installed on my workstation to complete some federal government grant forms. I specifically need Reader for this because they've embedded some forms inside another form, which I can only open with Reader apparently. Can you please install it? Thanks, Nicole Nicole Rush Deputy Director Missoula Economic Partnership 500 N Higgins Ave, Suite 300 Missoula, MT 59802 [email protected] P: 406.594.7874 [MissoulaPartnership.com](http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XX45wfmJHW2zX3S-7dSBlKW64QWwH56dHHyf73Ls5v02?t=&si=4953426783895552&pi=cdf00da3-80e5-4c2a-9458-b3a727ce1077) [embedded image](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature) [Book time to meet with me](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature)
Artichoke Support - Peet (internal)
Sep 4, 2025, 4:11 PM
I can see that "AdobeReader-25.001.20529.dmg" is currently being downloaded to the Managed Installs Cache folder for Managed Software update. Is this different from the other times you've tried? As an aside, your previous reply sounds like you might not have received my "Tue 09-02-25 04:57 PM" response: Just use "Managed Software Center.app" in your applications and choose to install it from there. Here's a direct link to the install .... munki://detail-AdobeReader.html Cheers.Peet Is that the case?
customer-reply (internal)
Sep 4, 2025, 4:12 PM
This is what the managed software looks like for me when I try to install it - it will say install requested, try to update, then not currently available. Nicole Rush Deputy Director Missoula Economic Partnership 500 N Higgins Ave, Suite 300 Missoula, MT 59802 [email protected] P: 406.594.7874 [MissoulaPartnership.com](http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XX45wfmJHW2zX3S-7dSBlKW64QWwH56dHHyf73Ls5v02?t=&si=4953426783895552&pi=cdf00da3-80e5-4c2a-9458-b3a727ce1077) [embedded image](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature) [Book time to meet with me](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature) --------------------------------------------------------------- From: Nicole Rush <[email protected]> Sent: Thursday, September 4, 2025 9:38 AM To: Artichoke Consulting <[email protected]> Cc: Grant Kier <[email protected]> Subject: Re: adobe reader Hi Peet, Following up on this ticket—I have grant forms that are due this week. I really need this program installed so that I can finish filling them out. Nicole Nicole Rush Deputy Director Missoula Economic Partnership 500 N Higgins Ave, Suite 300 Missoula, MT 59802 [email protected] P: 406.594.7874 [MissoulaPartnership.com](http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XX45wfmJHW2zX3S-7dSBlKW64QWwH56dHHyf73Ls5v02?t=&si=4953426783895552&pi=cdf00da3-80e5-4c2a-9458-b3a727ce1077) [embedded image](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature) [Book time to meet with me](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature) --------------------------------------------------------------- From: Nicole Rush Sent: Tuesday, September 2, 2025 2:45 PM To: Artichoke Consulting <[email protected]> Subject: adobe reader Hi Peet, I need Adobe Reader installed on my workstation to complete some federal government grant forms. I specifically need Reader for this because they've embedded some forms inside another form, which I can only open with Reader apparently. Can you please install it? Thanks, Nicole Nicole Rush Deputy Director Missoula Economic Partnership 500 N Higgins Ave, Suite 300 Missoula, MT 59802 [email protected] P: 406.594.7874 [MissoulaPartnership.com](http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XX45wfmJHW2zX3S-7dSBlKW64QWwH56dHHyf73Ls5v02?t=&si=4953426783895552&pi=cdf00da3-80e5-4c2a-9458-b3a727ce1077) [embedded image](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature) [Book time to meet with me](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature)
Artichoke Support - Peet (internal)
Sep 4, 2025, 4:15 PM
What does "Updates" look like? Thanks.Peet
Artichoke Support - Peet (internal)
Sep 4, 2025, 4:18 PM
I can see that's currently downloading about 350MB of 635MB of the installer. The Updates tab shows you what Managed Software Center.app is currently doing/would like to do with your software. Cheers.Peet
customer-reply (internal)
Sep 4, 2025, 4:33 PM
Nicole Rush Deputy Director Missoula Economic Partnership 500 N Higgins Ave, Suite 300 Missoula, MT 59802 [email protected] P: 406.594.7874 [MissoulaPartnership.com](http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XX45wfmJHW2zX3S-7dSBlKW64QWwH56dHHyf73Ls5v02?t=&si=4953426783895552&pi=cdf00da3-80e5-4c2a-9458-b3a727ce1077) [embedded image](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature) [Book time to meet with me](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature) --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Thursday, September 4, 2025 10:18 AM To: Nicole Rush <[email protected]> Cc: Grant Kier <[email protected]> Subject: adobe reader (message id: 98957235)
Artichoke Support - Peet (internal)
Sep 4, 2025, 4:43 PM
That tracks with what I'm seeing. It's downloading the software to be install. I'm not sure why its downloading so slowly. I just tested the installation on my computer and it downladed in ~45 seconds. Your networkQuality: ==== SUMMARY ==== Uplink capacity: 24.529 Mbps Downlink capacity: 210.618 Mbps Responsiveness: Medium (243.650 milliseconds | 246 RPM) Idle Latency: 27.755 milliseconds | 2161 RPM And my networkQuality: ==== SUMMARY ==== Uplink capacity: 9.824 Mbps Downlink capacity: 232.798 Mbps Responsiveness: Low (513.479 milliseconds | 116 RPM) Idle Latency: 47.050 milliseconds | 1275 RPM Are similar ... Infact your's is testing better than mine ¯\_(ツ)_/¯ Regardless, the installer is now downloaded, so check your Updates section to finish the install. Cheers.Peet
customer-reply (internal)
Sep 4, 2025, 4:49 PM
Thanks, it finished and is working Nicole Rush Deputy Director Missoula Economic Partnership 500 N Higgins Ave, Suite 300 Missoula, MT 59802 [email protected] P: 406.594.7874 [MissoulaPartnership.com](http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XX45wfmJHW2zX3S-7dSBlKW64QWwH56dHHyf73Ls5v02?t=&si=4953426783895552&pi=cdf00da3-80e5-4c2a-9458-b3a727ce1077) [embedded image](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature) [Book time to meet with me](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature) --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Thursday, September 4, 2025 10:43 AM To: Nicole Rush <[email protected]> Cc: Grant Kier <[email protected]> Subject: adobe reader (message id: 98957235)
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