#35588 — Syncro Browser

System (internal) Sep 2, 2025, 3:47 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/34645219/convert

Check-in (internal) Sep 2, 2025, 3:47 PM

Begin forwarded message:

From: Jess Doty <[email protected]>

Subject: new dell

Date: September 2, 2025 at 9:46:41 AM MDT

To: "[email protected]" <[email protected]>

Hi Peet,

You called it, my computer is SLOW. I’m spending so much extra time trying to open and save documents. I spoke to my dad this morning and told him you’d been helping me, he thinks it makes the most sense to get a new computer since I’ve had this one for seven years. He said you usually work that out with Bjorn and are able to set it up on your end before it gets shipped to me. I have really liked this Dell and would be very happy with another one.

Thank you again!

Jess

Artichoke Support - Peet (internal) Oct 6, 2025, 9:43 PM

Jess,

Sorry this one slipped for a while. The computer is built and ready to go. Where would you like it shipped?

Cheers.Peet

customer-reply (internal) Oct 7, 2025, 10:04 PM

Hi Peet,
My address is
13075 Pacific Promenade
Unit 115
Playa Vista CA 90094

Thanks,
Jessica Doty
406-370-0997
Big Sky Brewing

On Oct 6, 2025, at 2:43 PM, Artichoke Support - Peet <[email protected]> wrote:

Artichoke Support - Peet (internal) Oct 8, 2025, 9:07 PM

Dropping off now(ish) ... 885018256630

Should be there Sat. 10/11 I did require an adult signature

Artichoke Support - Peet (internal) Oct 14, 2025, 11:02 PM

Looks like this was delivered. Let me know when you've tested it out and what final touches you need.

Cheers.Peet

customer-reply (internal) Oct 18, 2025, 7:52 PM

Hey Peet!

I haven’t been able to login yet. I don’t know what I’m doing wrong :’) it says my password is incorrect, but it’s the one I’m using to login on my old computer. Is there any reason that would have changed?

Thank you!

Jess

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, October 14, 2025 5:03 PM
To: Jess Doty <[email protected]>
Subject: Fwd: new dell (message id: 98941788)

Artichoke Support - Peet (internal) Oct 18, 2025, 9:19 PM

Is the computer connected to your internet via ethernet or WiFi?

I don’t see that it has been online since before I shipped it, so perhaps you’re trying to sign in without being connected to the Internet?

Are you using your full email address?

Thanks.Peet

customer-reply (internal) Oct 19, 2025, 5:22 PM

I've never felt more dumb, but you were right, I was not on the internet🤣. My other question is, where are all my old desktop files, and personal files, like the kids medical records etc that are on my old computer? Is there a way to put those onto this computer?

Thank you for all your help!
Jess

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Saturday, October 18, 2025 3:19 PM
To: Jess Doty <[email protected]>
Subject: Fwd: new dell (message id: 98941788)

Artichoke Support - Peet (internal) Oct 19, 2025, 7:40 PM

Not a worry, you only need to be online when you first sign in and add some interval after that that I honestly don’t know maybe a week?

Just make sure you’re signed into OneDrive and your settings for OneDrive backup are enabled and you should be good to go. As long as your old computer is up-to-date on OneDrive, your new computer will have the same files

peet

Ticket Automation (internal) Oct 26, 2025, 8:10 PM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved

#35588 Fwd: new dell