#35443 Firefox (helper.exe) - UAC Authorization Requested

Resolved Created Aug 21, 2025, 9:41 PM Resolved Aug 22, 2025, 4:57 PM

System (internal) Aug 21, 2025, 9:41 PM

Admin Portal Link
https://msp.autoelevate.com/requests/f4ac6ff1-2d6d-44d2-99c0-b97f112942ed

General Information
Company Name: Big Sky Brewing
Computer Name: BSB-NICKSERTICH
Logged In User: nick
Privilege Level: Standard User

App Information
Name: Firefox
Description: Firefox Helper
Vendor: Mozilla Corporation
Version: 141.0.2
Path: C:\Program Files\Mozilla Firefox\uninstall\helper.exe
File Hash: cd1ea76fa8d1f69a614b517ae5b0a2b4c10d1a24f5a0cd1601edafd656b536c0

Security Check Information
Publisher Cert Verified? True
Anti-Virus Enabled? True
Anti-Virus Up-To-Date? True
System Restore Enabled? True
Windows Update Enabled? True

Artichoke Support - Peet (internal) Aug 21, 2025, 9:41 PM

0 of 72 Scans Indicate Malware: https://www.virustotal.com/gui/file/cd1ea76fa8d1f69a614b517ae5b0a2b4c10d1a24f5a0cd1601edafd656b536c0/detection/f-cd1ea76fa8d1f69a614b517ae5b0a2b4c10d1a24f5a0cd1601edafd656b536c0-1755636629

Started	Ended	Hours	Notes
—	—	0.00h	Firefox: Firefox Helper (C:\Program Files\Mozilla Firefox\uninstall\helper.exe) was DENIED by Peet McKinney. This ticket may be updated later with additional information as to why the request was DENIED.