#35375 PDF-XChange Updater (TrackerUpdate.exe) - UAC Authorization Requested

Resolved Created Aug 14, 2025, 6:35 PM Resolved Aug 17, 2025, 4:42 AM

System (internal) Aug 14, 2025, 6:35 PM

Admin Portal Link
https://msp.autoelevate.com/requests/d4c7880a-df6c-4251-a5f1-ddae52252c71

General Information
Company Name: Stewart and Associates
Computer Name: SA-JBRZ9Y3
Logged In User: FSAAdmin
Privilege Level: Administrator

App Information
Name: PDF-XChange Updater
Description: PDF-XChange Updater
Vendor: PDF-XChange Co Ltd.
Version: 10.6.1.397
Path: C:\ProgramData\Tracker Software\TrackerUpdate\TrackerUpdate.exe
File Hash: afeedc47952254132e65f6d2d00c28942c64c285af3cb0c2af11ce980ce6ee87

Security Check Information
Publisher Cert Verified? True
Anti-Virus Enabled? True
Anti-Virus Up-To-Date? True
System Restore Enabled? True
Windows Update Enabled? True

Artichoke Support - Peet (internal) Aug 14, 2025, 6:35 PM

0 of 72 Scans Indicate Malware: https://www.virustotal.com/gui/file/afeedc47952254132e65f6d2d00c28942c64c285af3cb0c2af11ce980ce6ee87/detection/f-afeedc47952254132e65f6d2d00c28942c64c285af3cb0c2af11ce980ce6ee87-1754415411

Started	Ended	Hours	Notes
—	—	0.00h	PDF-XChange Updater: PDF-XChange Updater (C:\ProgramData\Tracker Software\TrackerUpdate\TrackerUpdate.exe) was DENIED by Peet McKinney. This ticket may be updated later with additional information as to why the request was DENIED.