#35329 MSC not working for Sue Poteet

Resolved Created Aug 11, 2025, 7:47 PM Resolved Oct 15, 2025, 12:06 AM

System (internal) Aug 11, 2025, 7:47 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/34194961/convert

Check-in (internal) Aug 11, 2025, 7:47 PM

I tried to run updates on her computer, MSC couldn’t fetch anything...

Artichoke Support - Peet (internal) Aug 12, 2025, 5:26 PM

Tried looking into this yesterday, but the computer went offline as I was first ~4PM accessing it. It's not been up since. Let me know when it's available and I'll take a look.

Or feel free to get me the output of

/usr/local/munki/managedsoftwareupdate -vvv

In a text file is probably easier to read than inline.

Cheers.Peet

Ticket Automation (internal) Oct 15, 2025, 12:06 AM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved