#35285 desktop keeps freezing up

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I Peet,

My desktop keeps freezing up on my to where the only thing I can do is do a hard shutdown. Can you please take a look at it when you get a chance?

Thank you,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

Definately time for a new box. As I mentioned, it will need to be shutdown in October, but just make sure to leave it on and I'll take a look.

We can pick up a Dell Micro PC for ~$650 and a Dell conferencing display ~$500. Would you like me to get going on that?

Cheers.Peet

I will need Mark to approve that since the purchase is for me, but as long as the display is nice and big for these old eyes lol and the desktop is small (limited space-as we discussed prior) I would like to move forward. October will be a busy month for me so I do not wish to transition computers then.

I will wait to see what Mark wants to do, thank you Peet.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, August 7, 2025 12:04 PM
To: Liz Scaggs <[email protected]>
Cc: Mark Wallingford <[email protected]>
Subject: desktop keeps freezing up (message id: 97980349)

Approved to proceed with purchases.

Thank you,
Mark

Get [Outlook for iOS](https://aka.ms/o0ukef)

---------------------------------------------------------------

From: Liz Scaggs <[email protected]>
Sent: Thursday, August 7, 2025 12:08 PM
To: Artichoke Support - Peet <[email protected]>
Cc: Mark Wallingford <[email protected]>
Subject: RE: desktop keeps freezing up (message id: 97980349)

I will need Mark to approve that since the purchase is for me, but as long as the display is nice and big for these old eyes lol and the desktop is small (limited space-as we discussed prior) I would like to move forward. October will be a busy month for me so I do not wish to transition computers then.

I will wait to see what Mark wants to do, thank you Peet.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, August 7, 2025 12:04 PM
To: Liz Scaggs <[email protected]>
Cc: Mark Wallingford <[email protected]>
Subject: desktop keeps freezing up (message id: 97980349)

The computer and display have been delivered, I need to build out the computer so it's connected with the FRP organization and should have it for you sometime next week. It should be a simple setup physically, so when it's probably easiest for it to be picked up at my office. Unless you're not getting into town any time soon.

Cheers.Peet

I will be in town next week. Most likely Tuesday, or Wednesday.

Thank you,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, August 22, 2025 3:52 PM
To: Liz Scaggs <[email protected]>
Cc: Mark Wallingford <[email protected]>
Subject: desktop keeps freezing up (message id: 97980349)

Hi Peet,

I will be in town today, should I stop by for the computer?

Thank you,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, August 22, 2025 3:52 PM
To: Liz Scaggs <[email protected]>
Cc: Mark Wallingford <[email protected]>
Subject: desktop keeps freezing up (message id: 97980349)

Just noting that the new Dell micro is deployed and you should be in good shape.

Please let me know if you have any issues. I'll send a wipe to the iMac Monday unless you'd like a bit more time to "be sure" you're not missing anything.

Cheers.Peet

Not sure what this is for, I am traveling the next few days. Received 2 of these?

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Consulting <[email protected]>
Sent: Monday, September 1, 2025 10:15 AM
To: Liz Scaggs <[email protected]>
Subject: Artichoke Consulting Appointment Reminder for 09-01-25 (message id: 97980349)

This was just a note for the ticket about your current [NEW] device. I'm ready to wipe the iMac if you're good with that.

Cheers.Peet

You can wipe it. But I would like to keep some of the basic programs on it so it still runs. I want to give it to Mark to put a children’s learning game or two on it since that is pretty basic stuff.

Thanks Peet,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, September 2, 2025 10:03 AM
To: Liz Scaggs <[email protected]>
Cc: Mark Wallingford <[email protected]>
Subject: desktop keeps freezing up (message id: 97980349)

Looks like FRP-LIZSCAGGS is currently offline. Ping me when it's up.

Cheers.Peet

Hi Peet,

Just put the computer online, let me know if you can keep some of the programs on it so it will still work and be available to upload some children’s games on it.

Thank you,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, September 2, 2025 4:55 PM
To: Liz Scaggs <[email protected]>
Cc: Mark Wallingford <[email protected]>
Subject: desktop keeps freezing up (message id: 97980349)

Is the computer back to the "out of box experience"? like it's a new computer? If it is, don't touch it quite yet, I need to release it from Farran. If it's not, could you tell me what state it's in?

Cheres.Peet

It is on a blue screen, see attachment.

Thanks Peet.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, September 5, 2025 2:36 PM
To: Liz Scaggs <[email protected]>
Cc: Mark Wallingford <[email protected]>
Subject: desktop keeps freezing up (message id: 97980349)

Looks like the Windows Reset Process failed out. We'll need to use Internet Recovery to wipe the drive and restore a bootable macOS. From there Windows 10 can be installed, but neither macOS 12, nor Windows 10 will receive security updates or support the most current software going forward.

Please reboot the computer holding "Option-Command-R" if you only have a Windows keyboard that equates to "Alt-WINKey-R". The computer will start to a window that should ask you to connect to WiFi. After it connects to WiFi, it should boot to a
"macOS Utilities" window. (here's an example on YouTube: https://www.youtube.com/watch?v=n7V_op5sUZw&t=135s)

From there we need to completely wipe the drive before using the macOS installer.

- Open "Disk Utility" from the "macOS Utilities" menu.
- Select "Show All Devices" from the "View" menu
- Select the root device in the left column. It should mention "CT1000MX500SSD1" or Crucial or some combination.
Click Erase
- Make sure to choose "APFS" as the format
- Feel free to name the Volume something like "SolidStateDrive"
- Once it's formatted quit "Disk Utility"
- Select "Install macOS" from the "macOS Utilities" menu
- Follow the prompts to reinstall the current macOS

My bench Intel Macintosh is booting to Internet recovery currently ... but it will take a solid 10 minutes to get to the "macOS Utilities" menu. I'll update the steps above with screenshots in a follow-up.

Cheers.Peet

I took some screen shots for you from Internet booting my Intel Mac. My mac is a bit newer and it runs the current macOS 15 Sequoia, but this 2015 iMac tops out at macOS 12 Monterey. So the windows you see will be slightly different, but have all the same options:

Boot holding "Option-Command-R" if you only have a Windows keyboard that equates to "Alt-WINKey-R":

[embedded image]
Choose your Wifi:
[embedded image]

[embedded image]

After boot, open "Disk Utility" from the "macOS Utilities" menu.

[embedded image]

Select "Show All Devices" from the "View" menu

[embedded image]

Select the root device in the left column. It should mention "CT1000MX500SSD1" or Crucial or some combination.

[embedded image]

Click Erase:

[embedded image]

Make sure to choose "APFS" as the format (Feel free to name the Volume something like "SolidStateDrive"):

[embedded image]

Once it's formatted quit "Disk Utility" ... Select "Disk Utility" from the menu bare and choose quit ... I missed the picture on this, but here's what it looks like on my Mac:

[embedded image]

Select "Install/Reinstal macOS Monterey" from the "macOS Utilities" menu:

[embedded image]

Follow the prompts to reinstall the current macOS.

Cheers.Peet