#35186 Microsoft Office-Arc Aurora

Resolved Created Jul 31, 2025, 8:29 PM Resolved Sep 26, 2025, 3:20 PM

System (internal) Jul 31, 2025, 8:29 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/33979057/convert

Check-in (internal) Jul 31, 2025, 8:29 PM

Hi Peet,

Brantley mentioned that he has been using his own Microsoft Office Account for the properties. Unsure why but says there is not one for Arc or Aurora. He is putting in his notice today and when he leaves he says Anna and Lauren will not have an account to use. Something you can assist with? Or do I just need them to set one up?

Thank you,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

Artichoke Support - Peet (internal) Jul 31, 2025, 9:07 PM

I'm sorry but the only thing I can say here is "What!?!?"

I don't even know where to start with this one.

Of course every employee account with for Farran Property Management has the full M365 suite. However, if Brantley is somehow using his own license, it is *imperative* that he makes sure that any data required for FPM resides in FPM resources like the FPM OneDrive/SharePoint.

Feel free to call on this one if you'd like to discuss.

Cheers.Peet

customer-reply (internal) Jul 31, 2025, 9:32 PM

Yeah I am not sure what to say about this either? I was a little shocked when I heard that. Not sure where to go from here on moving information, not really my area of expertise lol. Maybe you could reach out to him to get clarification? I just find it hard to believe to be honest. I feel like me being the middle man would make it more difficult for both of you.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, July 31, 2025 3:08 PM
To: Liz Scaggs <[email protected]>
Subject: Microsoft Office-Arc Aurora (message id: 97746946)

customer-reply (internal) Aug 5, 2025, 11:02 PM

FYI Brantley has changed his mind and will not be leaving Farran.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, July 31, 2025 3:08 PM
To: Liz Scaggs <[email protected]>
Subject: Microsoft Office-Arc Aurora (message id: 97746946)

Artichoke Support - Peet (internal) Aug 5, 2025, 11:05 PM

Hopefully that works well for you. It does sound like that would be less churn and less tumult. I'll open a ticket with him right now to see if I can wrap my head around what he was saying.

Cheers.Peet

[email protected] (internal) Sep 26, 2025, 3:20 PM

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