#35090 HPPrintScanDoctor (HPPrintScanDoctorExt.exe) - UAC Authorization Requested

Resolved Created Jul 20, 2025, 8:38 PM Resolved Aug 6, 2025, 4:00 AM

System (internal) Jul 20, 2025, 8:38 PM

Admin Portal Link
https://msp.autoelevate.com/requests/1578dba2-4afc-427f-acba-df07f030addb

General Information
Company Name: Farran Realty Partners
Computer Name: FRP-FNGPV44
Logged In User: jpcorrick
Privilege Level: Administrator

App Information
Name: HPPrintScanDoctor
Description: 
Vendor: HP Inc.
Version: 6.0.0.0
Path: C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_160.1.1192.0_x64__v10z8vjag6ke6\DesktopExtension\HPPrintScanDoctorExt.exe
File Hash: 89c28e6f3d502b8bb1c4328a0303d9485f480238a9a786cbb04f705609501007

Security Check Information
Publisher Cert Verified? True
Anti-Virus Enabled? True
Anti-Virus Up-To-Date? True
System Restore Enabled? False
Windows Update Enabled? True

Artichoke Support - Peet (internal) Jul 20, 2025, 8:38 PM

0 of 72 Scans Indicate Malware: https://www.virustotal.com/gui/file/89c28e6f3d502b8bb1c4328a0303d9485f480238a9a786cbb04f705609501007/detection/f-89c28e6f3d502b8bb1c4328a0303d9485f480238a9a786cbb04f705609501007-1752696996

Artichoke Support - Peet (internal) Jul 24, 2025, 4:45 PM

User initiated request again.

Started	Ended	Hours	Notes
—	—	0.00h	HPPrintScanDoctor: C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_160.1.1192.0_x64__v10z8vjag6ke6\DesktopExtension\HPPrintScanDoctorExt.exe was DENIED by Peet McKinney. This ticket may be updated later with additional information as to why the request was DENIED.