← Customer 14023035

#34960 2 new laptops

Resolved Created Jul 8, 2025, 4:07 PM Resolved Oct 15, 2025, 5:24 PM
System (internal) Jul 8, 2025, 4:07 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/33491991/convert
Check-in (internal) Jul 8, 2025, 4:07 PM
Hi Peet,

Can we get 2 new laptops for some new employees coming to the brewery.

Amanda Oakes and Quincy Walker will be starting here on 7/10 and 7/14.

Basic pc’s are great. They will both need email and both need to be able to connect remotely.

Thanks

Joe
Artichoke Support - Peet (internal) Jul 10, 2025, 7:00 PM
Joe,

I've ordered two Dell 14 Plus (DB14250) and they should be delivered to my office Monday. Will the employees be Missoula based? How will they take delivery of the devices?

Cheers.Peet
customer-reply (internal) Jul 10, 2025, 7:04 PM
They will be Missoula based. They can meet you at the brewery when the computers are ready.

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, July 10, 2025 1:01 PM
To: Joe Petrilli <[email protected]>
Subject: 2 new laptops (message id: 96734799)
Artichoke Support - Peet (internal) Jul 10, 2025, 7:17 PM
Sounds great. I was mistake about the delivery date. It looks like Tuesday, not Monday. I should be able to put the devices in their hands on Thursday.

Cheers.Peet
customer-reply (internal) Jul 10, 2025, 8:41 PM
Thank you Peet. Can the employees load their email on their phones or should they wait until they are with you doing the computers?

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, July 10, 2025 1:17 PM
To: Joe Petrilli <[email protected]>
Subject: 2 new laptops (message id: 96734799)
Artichoke Support - Peet (internal) Jul 10, 2025, 8:48 PM
They'll have to set up Microsoft Authenticator, but sure thing they can get started with email.

You can share their passwords to with them via 1Password. I'll give you a rundown on how it functions next week. I'd whole-heartedly recomned you install it on your desktop and sign into the desktop app.

https://downloads.1password.com/win/1PasswordSetup-latest.exe

Cheers.Peet
customer-reply (internal) Jul 10, 2025, 9:48 PM
I’m just going to wait until you are here for them to set up their emails on their phones. Thanks!

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, July 10, 2025 2:48 PM
To: Joe Petrilli <[email protected]>
Subject: 2 new laptops (message id: 96734799)
customer-reply (internal) Jul 16, 2025, 10:58 PM
What time do you want to meet with Quincy and Amanda tomorrow to show them how to use their computers?

---------------------------------------------------------------

From: Joe Petrilli
Sent: Thursday, July 10, 2025 2:41 PM
To: Artichoke Support - Peet <[email protected]>
Subject: RE: 2 new laptops (message id: 96734799)

Thank you Peet. Can the employees load their email on their phones or should they wait until they are with you doing the computers?

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, July 10, 2025 1:17 PM
To: Joe Petrilli <[email protected]>
Subject: 2 new laptops (message id: 96734799)
Artichoke Support - Peet (internal) Jul 17, 2025, 6:51 PM
Joe,

I'm sorry that I wasn't clear Thursday wasn't a lock for when the computers would be available. Writing "I should be able to .." isn't as clear as saying "as long as everything goes well with the set up, I should be able to get them to you on Thursday, but I'll let you know". I'll try my best to provide more detailed information.

I'm having issues with the deployment of these two computers. The remote access software isn't connecting as expected. If I can work the issue out, I can be there tomorrow morning around 10:30/11:00.

Thanks.Peet
customer-reply (internal) Jul 17, 2025, 7:03 PM
That’s ok. Hopefully we can do it tomorrow.

On Jul 17, 2025, at 12:51 PM, Artichoke Support - Peet <[email protected]> wrote:


Artichoke Support - Peet (internal) Jul 17, 2025, 10:31 PM
Success! The computers are configured and I'll be out around 11AM tomorrow.

Cheers.Peet
customer-reply (internal) Jul 18, 2025, 2:00 PM
Great. Thank you.

On Jul 17, 2025, at 4:31 PM, Artichoke Support - Peet <[email protected]> wrote:


[email protected] (internal) Oct 15, 2025, 5:24 PM
Edits made via Bulk Update Tool - see change log for this timestamp