#34788 SethK computer migration

Created from Lead: https://artichoke.shield.syncromsp.com/leads/33070826/convert

Hello, my name is Seth. I am maintenance supervisor for Avion apartments in Bozeman. I need to get my computer switched over but I am completely locked out. Please help me.

Ticket split from [34773](/tickets/95987185)

Seth K at Avion (Bozeman) is attempting to get into his computer. He is going to send me over the computer info shortly.

Thanks,

ANDREW JOHNSON
(406) 595-7876   |  [andrew](mailto:[email protected])[email protected]

From: Artichoke Support - Peet <[email protected]>
Date: Monday, June 16, 2025 at 3:47 PM
To: Andrew Johnson <[email protected]>
Subject: New Email Set Up (message id: 95987185)

Here is Seth Krier’s computer info:

[embedded image]

ANDREW JOHNSON
(406) 595-7876  |  [andrew](mailto:[email protected])[email protected]

From:Artichoke Support - Peet <[email protected]>
Date: Monday, June 16, 2025 at 3:47 PM
To: Andrew Johnson <[email protected]>
Subject: New Email Set Up (message id: 95987185)

End of history from [34773](/tickets/95987185)

I've split SethK's computer migration into this ticket and cc'd [email protected]

The device will need to be online and available for remote access. From there I'll be able to sign into the device and initiate a Windows reset which will take the device back to factory settings. After it reboots and SethK connects it to Internet, the device will automatically enroll itself in Sage's authentication and management and Seth will be able to log in with [email protected].

Let me know when it's online and available to be wiped.

Cheers.Peet

Ticket #34783 has been merged into this ticket.

            - Original ticket number: #34783.

              - Original ticket subject: Computer Set up for Sage LLC.

              - Merged at: Tue 06-17-25 03:20 PM.

              - Merged by: Artichoke Support - Peet - ID 76414 - Email [email protected].

Seth,

I'm not sure if you're able to check your @sagesvcs.com address yet so I've merged your request from this morning with this ticket and added [email protected] to the ticket.

Below is what I need to have happen to get the computer wiped, migrated, and enrolled with Sage:

I've split SethK's computer migration into this ticket and cc'd [email protected]
The device will need to be online and available for remote access. From there I'll be able to sign into the device and initiate a Windows reset which will take the device back to factory settings. After it reboots and SethK connects it to Internet, the device will automatically enroll itself in Sage's authentication and management and Seth will be able to log in with [email protected].
Let me know when it's online and available to be wiped.
Cheers.Peet

Hello Pete, Can you please add [email protected] to the account also. I will have to use my hot spot for the internet connection because it wont let me in with my pin. If you could give me a call when you are ready to start I will hook it up. 406 539 4324. Thank you

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, June 17, 2025 3:22 PM
To: Andrew Johnson <[email protected]>
Cc: Seth Krier <[email protected]>; [email protected] <[email protected]>
Subject: SethK computer migration (message id: 96036927)

Seth,

I think I'm a bit lost. It sounds like you cannot log into the computer currently which should be okay. Windows allows you to connect it to Wi-Fi before login by clicking the network globe icon and choosing your network. I'm confused a bit about needing to connect to your "hot spot for the internet", are you located where there is no other Wi-Fi network available? Any available Wi-Fi should be visible when clicking the network globe as pictured below:

[embedded image]

I will need access to the device for around an hour to prepare it for wipe and restore. If it needs to be teathered to your phone, that's okay, but not ideal.

Please let me know when it's online and I'll start working on it. Do you have data on the device that needs to be migrated from Farran Realty Management to Sage?

Thanks.Peet

Hello Peet,
My computer will not accept my pin or connect to the public WiFi. It will connect to my phone. I don't understand it either
If you could call me I will come back to the office and hook it up. 406 539 4324

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, June 18, 2025 9:41 AM
To: Andrew Johnson <[email protected]>
Cc: Seth Krier <[email protected]>; [email protected] <[email protected]>
Subject: SethK computer migration (message id: 96036927)

Seth,

Just noting what we talked about today:

- Your computer needs to finish installing uninterrupted, so please don't close the lid until you see a screen similar to this:
- [embedded image]

- Once you're here (and your computer is somewhere you can access the internet on Wi-Fi!), just continue with the prompts. It will prompt you to connect to the internet.
- After a automatic restart you should see a window like this:

[embedded image]

- The process should run cleanly and get you to a normal windows 11 login window where you'll use "[email protected]" to log in.
- If you do end up with any issues during the "Setting up for work or school" process, it should timeout in 30 minutes and offer you to continue anyway or start over/reset. Please choose the option to continue anyway ...

[embedded image]

Let me know how it goes.

Cheers.Peet

- undefined

My computer set up worked.
Thank you Peet.

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, June 20, 2025 1:12 PM
To: Andrew Johnson <[email protected]>
Cc: Seth Krier <[email protected]>; [email protected] <[email protected]>
Subject: SethK computer migration (message id: 96036927)

Edits made via Bulk Update Tool - see change log for this timestamp