#34715 Scanner
Resolved
Created Jun 9, 2025, 3:25 PM
Resolved Jun 11, 2025, 8:43 PM
System (internal)
Jun 9, 2025, 3:25 PM
Check-in (internal)
Jun 9, 2025, 3:25 PM
Hey Peet, Can we do a call this morning when you are in to troubleshoot our scanner connections? Boston Wakeham Finance and Operations Director Five Valleys Land Trust 120 Hickory Street, Suite B | Missoula, MT 59801 W: [fvlt.org](http://www.fvlt.org/) | C: 515.419.5440 O: 406.519.5190
customer-reply (internal)
Jun 9, 2025, 3:26 PM
Hello, I am out of the office returning the week of February 17th. If you need immediate assistance, please call our main line at 406.549.0755 otherwise I will return your message as soon as I return. Thank you!
Artichoke Support - Peet (internal)
Jun 9, 2025, 11:23 PM
Boston, The Synology does not appear to be online (neither are the conference room computers). My guess is that it's turned off. If *anyone* can turn it on, it should resolve the issue. The power button is on the front face of the unit on the top and should be glowing blue. [embedded image] undefined
customer-reply (internal)
Jun 11, 2025, 3:45 PM
Thanks Peet, Apparently, I was looking at the wrong hardware the first time around. I'm sorry I was that guy. I found our Synology hidden under a few boxes and keyboards that were put on top of it and got it powered on. Things seem to be working now. Boston Wakeham Finance and Operations Director Five Valleys Land Trust 120 Hickory Street, Suite B | Missoula, MT 59801 W: [fvlt.org](http://www.fvlt.org/) | C: 515.419.5440 O: 406.519.5190 --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Monday, June 9, 2025 5:23 PM To: Boston Wakeham <[email protected]> Subject: Scanner (message id: 95740411)
Artichoke Support - Peet (internal)
Jun 11, 2025, 3:58 PM
No problem ... happens to the best of us. I mean I did miss the "Restart automatically when power supply issue is fixed" checkbox during the setup ... but it's checked now: [embedded image] Cheers.Peet
customer-reply (internal)
Jun 11, 2025, 3:59 PM
Lol fair enough. Way to future proof that from happening again. Gotta love the technology nuances. Thanks Peet! Boston Wakeham Finance and Operations Director Five Valleys Land Trust 120 Hickory Street, Suite B | Missoula, MT 59801 W: [fvlt.org](http://www.fvlt.org/) | C: 515.419.5440 O: 406.519.5190 --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Wednesday, June 11, 2025 9:58 AM To: Boston Wakeham <[email protected]> Subject: Scanner (message id: 95740411)
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