#34644 Monitor Issues

Resolved Created May 30, 2025, 5:40 PM Resolved Oct 15, 2025, 12:06 AM

System (internal) May 30, 2025, 5:40 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/32716226/convert

Check-in (internal) May 30, 2025, 5:40 PM

Hey Peet,

I hope you are doing well.

I’m having some issues with my monitor, the image on it is super shaky and after a while it almost appears pixelated. I’ve tried restating my computer, unplugging and replugging the cables but no luck. Boston wanted me to reach out to you before looking for a replacement. He thought my computer may need a firmware update. Let me know you thoughts and how we should proceed.

Thanks!

--

Sophie Barnes

Development Coordinator



Five Valleys Land Trust

120 Hickory Street, Suite B, Missoula, MT 59801

W: [fvlt.org](https://www.fvlt.org/) I C: 406.519.5208 W: 406.549.0755

Artichoke Support - Peet (internal) May 30, 2025, 5:51 PM

Sophie,

Is your computer currently connected to your displays? My inventory doesn't have your displays captured and they need to be connected for it to pull the info for them.

Cheers.Peet

customer-reply (internal) May 30, 2025, 5:54 PM

I disconnected because it was hurting my eyes. I have now reconnected and it is no longer shaking but, this has been going on for three days so I’m sure the shaking will come back.

--

Sophie Barnes

Development Coordinator



Five Valleys Land Trust

120 Hickory Street, Suite B, Missoula, MT 59801

W: [fvlt.org](https://www.fvlt.org/) I C: 406.519.5208 W: 406.549.0755

From: Artichoke Support - Peet <[email protected]>
Date: Friday, May 30, 2025 at 11:51 AM
To: Sophie Barnes <[email protected]>
Cc: Boston Wakeham <[email protected]>
Subject: Monitor Issues (message id: 95416872)

You don't often get email from [email protected]. [Learn why this is important](https://aka.ms/LearnAboutSenderIdentification)

Artichoke Support - Peet (internal) May 30, 2025, 6:06 PM

Sophie,

Thanks for connecting it. With the display still connected could you please install "Dell U2421E Firmware Update Utility" from "Managed Software Center.app". Here's a direct link to the installer page in MSC.app: munki://detail-Dell_MonitorFirmwareUpdateUtility_U2421E.html (below is an image of the required installer in MSC.app)

Once it's installed, please run "MonitorFirmwareUpdateUtility_U2421E.app" located here: "/Applications/Dell/firmware/U2421E/MonitorFirmwareUpdateUtility_U2421E.app"

If the display needs an update, please apply it. Do not disconnect or turn off anything until the update completes. If it doesn't need one, it should report that the firmware is "M3T103". If it can't find the display, please let me know.

Cheers.Peet

[embedded image]

customer-reply (internal) May 30, 2025, 6:07 PM

Thanks for your email. I will be out of the office until Monday, June 2nd and will look forward to returning your email on Monday.

Have a great day!

customer-reply (internal) May 30, 2025, 8:07 PM

Sophie, let me know if you need help with this or let us know if the screen issues persist after we do this step.

Boston Wakeham
Finance and Operations Director

Five Valleys Land Trust
120 Hickory Street, Suite B | Missoula, MT 59801
W: [fvlt.org](http://www.fvlt.org/) | C: 515.419.5440 O: 406.519.5190

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, May 30, 2025 12:06 PM
To: Sophie Barnes <[email protected]>
Cc: Boston Wakeham <[email protected]>
Subject: Monitor Issues (message id: 95416872)

Ticket Automation (internal) Oct 15, 2025, 12:06 AM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved