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#34576 Razer Installer (RazerSynapseInstaller.exe) - UAC Authorization Requested

Resolved Created May 20, 2025, 4:21 PM Resolved May 20, 2025, 4:30 PM
System (internal) May 20, 2025, 4:21 PM 
Admin Portal Link
https://msp.autoelevate.com/requests/1e044672-bdb3-4997-a535-0405c8d5d23f

General Information
Company Name: Big Sky Brewing
Computer Name: BSB-KELLEE-MINI
Logged In User: peter
Privilege Level: Standard User

App Information
Name: Razer Installer
Description: 
Vendor: Razer Inc.
Version: 2.2.0.789
Path: C:\Users\peter\Downloads\RazerSynapseInstaller.exe
File Hash: c39214aa2a7ca188ed630afd72f57abf299c158bdd9cb7ddc95d9d27c9508c65

Security Check Information
Publisher Cert Verified? True
Anti-Virus Enabled? True
Anti-Virus Up-To-Date? True
System Restore Enabled? True
Windows Update Enabled? True
Artichoke Support - Peet (internal) May 20, 2025, 4:21 PM 
0 of 71 Scans Indicate Malware: https://www.virustotal.com/gui/file/c39214aa2a7ca188ed630afd72f57abf299c158bdd9cb7ddc95d9d27c9508c65/detection/f-c39214aa2a7ca188ed630afd72f57abf299c158bdd9cb7ddc95d9d27c9508c65-1747721600
Artichoke Support - Peet (internal) May 20, 2025, 4:26 PM 
Peter,

Just ensuring that you're attempting to add a Razor branded peripheral to your computer before approving the driver installation.

Cheers.Peet
customer-reply (internal) May 20, 2025, 4:29 PM 
Peet,

That is correct.

Thanks for checking!

[embedded image]

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, May 20, 2025 10:26 AM
To: Peter Rice <[email protected]>
Subject: Razer Installer (RazerSynapseInstaller.exe) - UAC Authorization Requested (message id: 95050154)

You don't often get email [email protected]. [Learn why this is important](https://aka.ms/LearnAboutSenderIdentification)
Artichoke Support - Peet (internal) May 20, 2025, 4:37 PM 
Alert notice sent back to workstation. Original source file located, user LAUNCHED app.
Artichoke Support - Peet (internal) May 20, 2025, 4:41 PM 
You should be good to run the installer again. As part of the authentication process, you'll likely be asked for your login password so the elevation app can use it again later. But you may have to run the installer a third time to have the installer automatically authenticated, so thank you in advance for your patience.

Any new authentication requests should be smoother. If the request is obvious, I will usually approve without double checking with you. Here I just wanted to make sure a Razor peripheral would actually be attached to the computer since the app/drivers would be unnecessary otherwise.

Cheers.Peet