#34446 Power outage
Resolved
Created May 5, 2025, 6:00 PM
Resolved Sep 26, 2025, 3:21 PM
System (internal)
May 5, 2025, 6:00 PM
Check-in (internal)
May 5, 2025, 6:00 PM
Hi Peet, My house went through a power loss for a brief moment today and now I can not access files. Can you log in and see if something is wrong? Thank you, Liz Scaggs Operations Manager 406-541-9000 [embedded image](https://www.farranco.com/) P.O. BOX 9079 MISSOULA, MT 59807
Artichoke Support - Peet (internal)
May 6, 2025, 3:45 PM
Liz, I'm sorry. I saw your network devices go offline, then come back yesterday, but I missed your request. Are your computers and network currently functioning as expected? Cheers.Peet
customer-reply (internal)
May 6, 2025, 3:47 PM
I think it eventually worked itself out. I did a restart and that seemed to help, I was just worried about something getting corrupted. Liz Scaggs Operations Manager 406-541-9000 [embedded image](https://www.farranco.com/) P.O. BOX 9079 MISSOULA, MT 59807 From: Artichoke Support - Peet <[email protected]> Sent: Tuesday, May 6, 2025 9:45 AM To: Liz Scaggs <[email protected]> Subject: Power outage (message id: 94533726)
Artichoke Support - Peet (internal)
May 6, 2025, 3:57 PM
Good to hear. I think you're in okay shape. There is a UPS (CyberPower battery backup) that the NAS and network devices are plugged into. It should look like this: [embedded image] If your computer can plug into it as well, you should be able to weather brown outs and short power failures. Cheers.Peet
customer-reply (internal)
May 6, 2025, 6:36 PM
Hi Peet, The device you referenced below just made a really long beep and then shut everything down. I did not lose power so not sure what is going on. Liz Scaggs Operations Manager 406-541-9000 [embedded image](https://www.farranco.com/) P.O. BOX 9079 MISSOULA, MT 59807 From: Artichoke Support - Peet <[email protected]> Sent: Tuesday, May 6, 2025 9:58 AM To: Liz Scaggs <[email protected]> Subject: Power outage (message id: 94533726)
Artichoke Support - Peet (internal)
May 6, 2025, 7:06 PM
Hmmm. Could you please turn it back on and send me the model number? I'm wondering if it's battery is failing and it's not passing a selfcheck ....
customer-reply (internal)
May 6, 2025, 7:55 PM
It did reboot on its own. Just an FYI. Pictures on its way from my phone. Liz Scaggs Operations Manager 406-541-9000 [embedded image](https://www.farranco.com/) P.O. BOX 9079 MISSOULA, MT 59807 From: Artichoke Support - Peet <[email protected]> Sent: Tuesday, May 6, 2025 1:07 PM To: Liz Scaggs <[email protected]> Subject: Power outage (message id: 94533726)
customer-reply (internal)
May 6, 2025, 7:56 PM
Sent from my Verizon, Samsung Galaxy smartphone Get [Outlook for Android](https://aka.ms/AAb9ysg) --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Tuesday, May 6, 2025 1:06:43 PM To: Liz Scaggs <[email protected]> Subject: Power outage (message id: 94533726)
Artichoke Support - Peet (internal)
May 7, 2025, 3:44 AM
Is it beeping at all? Since the BATT. Capacity isn't showing anything on the graph; I'm guessing the battery has failed. Here's a replacement battery set:https://www.amazon.com/12V-Replacement-Battery-CyberPower-LX1500G/dp/B0195CDMBM Here's a fellow replacing the battery: https://www.youtube.com/watch?v=YGWUr6Nsths Thanks.Peet [embedded image] [embedded image]
customer-reply (internal)
May 7, 2025, 2:13 PM
It was just a really long beep when it shut down and restarted. I ordered the new battery. Thank you, Liz Scaggs Operations Manager 406-541-9000 [embedded image](https://www.farranco.com/) P.O. BOX 9079 MISSOULA, MT 59807 From: Artichoke Support - Peet <[email protected]> Sent: Tuesday, May 6, 2025 9:45 PM To: Liz Scaggs <[email protected]> Subject: Power outage (message id: 94533726)
[email protected] (internal)
Sep 26, 2025, 3:21 PM
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